Job Description
About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Position Overview: We're seeking dedicated Lead Qualification Specialists to join a dynamic team supporting new legal verticals (Motor Vehicle Accidents and Personal Injury). The ideal candidate will possess strong communication skills, cultural sensitivity, and experience qualifying web-generated and purchased leads for legal services. You will play a pivotal role in connecting qualified clients with law firms while ensuring a seamless and professional experience.
Key Responsibilities: - Qualify inbound and purchased web leads for MVA and personal injury legal services.
- Confirm the identity and needs of potential clients through detailed verification calls using provided web form data.
- Assess primary qualification criteria (e.g., accident details, fault, statute of limitations, medical attention received).
- Accurately and professionally communicate with leads, addressing questions and obtaining required information.
- Enter and update data using tech stack (Leads Prosper, Call Tools, Ringba), with the potential to operate through additional CRMs/integrations.
- Follow clear scripts and workflows while remaining adaptable to evolving processes, KPIs, and project goals.
- Collaborate with training and leadership teams (e.g., Gabby, Director of Call Centers) to ensure alignment and continuous improvement.
- Maintain confidentiality and adhere to company/client compliance standards.
- Provide feedback and suggestions for process optimization.
Requirements: - 3-5 years of experience in call center or client qualification roles; legal vertical experience strongly preferred.
- Excellent verbal and written communication skills in English; Spanish bilingual ability preferred.
- Culturally sensitive, professional, and able to deliver accent-neutral service suited for the US legal market.
- Proficiency with CRM and dialer platforms; adaptability to client tech stack.
- Detail-oriented, reliable, and able to handle confidential information with care.
- Comfortable working in a startup or fast-evolving environment.
- Willingness to work dedicated, full-time hours for a single client.
Work Location - Home-based
- Should have strong internet connection (minimum of 20 mbps)
- Should have own Laptop/PC (minimum of i5 8GB RAM)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
