Quality Assured

About us

Your Global
Outsourced team

Outsourced is a premium ISO certified offshore staffing company providing the top 5% of talent globally to international companies.

Australian founder & CEO

Founder, CEO & Director Mike Larcher brings 20 years of business success to Outsourced, to provide a premium, exceptional offshore staff and services experience for your business and to ensure the ongoing growth and success of all our clients.

Founded in 2012 to support his Australian based multi-award winning digital agency, Outsourced provided offshore staffing to deliver projects for some of the world’s leading organisations and brands, including D-Link, Yamaha, HP, Rio Tinto and ANZ Bank.

This early success and uncompromising commitment to quality enabled Outsourced to become the leader with a global reach in offshore staffing that it is today.

10+
Years in business

250+
Global clients

1000+
Full-time employees

100+
Support staff

Global Offshore Staff Outsourcing

Outsourced is a leader in Business Process Outsourcing (BPO), providing dedicated full time remote staff and offshore staffing services to international companies around the globe.

We specialise in providing offshore staff of the highest quality who will continue to exceed your expectations ongoing. We provide both remote home-based and state-of-the-art office-based offshore staffing options. We have spared no expense to ensure your offshore staff are comfortable and able to perform their work effectively and efficiently.

Superior recruitment outsourcing

Nobody does quality recruitment like we do. It’s the heartbeat of our business and will always be what we’re passionate about. Our unique way of recruitment has been paramount to our offshore staffing success and how we’ve become a leading Global Staff Outsourcing provider. Trust your quality Recruitment Process Outsourcing with Outsourced.

Superior talent (top 5%)

We recognise that the investment in your remote staff is imperative to the operation and success of your business. Therefore we only offer the top 5% of candidates deemed to possess the superior skill level, culture fit and quality of character essential for your organisation. Our focus towards the passive candidate allows us to supply quality offshore staffing resources within the top 5% of talent.

Superior recruitment process

The Outsourced superior recruitment process starts from client request, to job creation, candidate search, attraction and promotion, applicant assessment, interview, candidate selection, job offer and ongoing with staff retention.

Reliable

100+ strong support team

The Outsourced Global Support Team consists of 100+ staff from Operations and Client Services, Payroll and Finance to IT Management, Recruitment, Human Resource Management, Legal and Office Administration. The Support Team are there to ensure your staff are working efficiently and delivering to your performance expectations and our ISO certified quality standards.

Sustainable

98%+ offshore staff retention

Outsourced is committed to providing you with exceptional offshore staff of the highest quality and to ensuring they stay for the long term. We are proud to consistently retain more than 98% of our staff with a very low attrition. As well as providing your remote staff with a fantastic working environment, equitable salaries and health cards (among other incentives) we also organise regular team events to ensure they are happy and feel rewarded for their hard work. Employee happiness, retention and productivity increases when we prioritise mental health and well being by mixing work and play.

World-class offices

We have spared no expense to ensure your dedicated office-based offshore staff are comfortable and able to perform their work effectively and efficiently. Our world-class premium delivery centres are located across the globe in the Philippines, India, Vietnam, Colombia, Indonesia and Malaysia, and operate 24 hours per day, 365 days per year.

Start-of-the-art technology

Our advanced ISO certified offices utilise state-of-the-art equipment and have 24/7 utility provisions and redundant power capacities. We provide premium and dedicated internet service via Fibre Optic Facilities and a fully-redundant Gigabit Ethernet Network (with secondary failover).

Quality workstations

All office-based staff receive spacious desks, comfortable chairs, the state-of-the-art equipment, dual screen monitors, fast internet and leading ISO certified IT Support.

Modern facilities

Our large open-plan offices include chill-out lounges, meeting rooms, kitchen, eating area, conference rooms, and free coffee to keep everyone alert and productive.

Data Security

Our ongoing investment in world-class facilities and state-of-the-art IT infrastructure and technology has been a key driver in our long-term business success. As a premium ISO certified provider, all our locations have strict physical and data security measures that meet the highest standards.

Learn more

ISO Certified Information security management systems.

CCTV and Biometrics access

Disk Encryption, Firewall and Cybersecurity software

Fibre Optic Facilities and Gigabit Ethernet Network

Expandable, upgradable and customized network and security configurations and polices

Logical & physical security protocols applied across all locations

Site to site IPSec VPN encrypted connections

V-LAN segregation of clients, security protocols and redundancy layers

Certified

Quality management systems ISO 9001:2015

Outsourced has demonstrated that it meets the international regulatory quality requirements and applies the Quality Management systems effectively to be of real benefit to our clients. By ensuring compliance with these standards, Outsourced has regular process audits and management review meetings along with other requirements regarding customer satisfaction surveys, staff trainings, supplier evaluations and staff assessments.

Certified

Information security management systems ISO 27001:2013

Outsourced BPO meets the international regulatory Information Security Management System (ISMS) requirements. ISMS is a systematic approach to managing sensitive company and client information so that it remains secure. It includes people, processes and IT systems by applying a risk management process.

Community Engagement

Pay it forward

Outsourced has demonstrated that it meets the international regulatory quality requirements and applies the Quality Management systems effectively to be of real benefit to our clients. By ensuring compliance with these standards, Outsourced has regular process audits and management review meetings along with other requirements regarding customer satisfaction surveys, staff trainings, supplier evaluations and staff assessments.

Some of our 200+ happy clients

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.