How it works

Building Global Offshore
& Remote Teams

With Outsourced, you can hire dedicated full-time global offshore staff, working remotely from home, in a hybrid setup, or from one of our global premium offices.

How outsourcing with us works

The process is simple

4 simple steps to your dedicated Outsourced staff

With Outsourced, you can hire dedicated full-time offshore staff working remotely from home, in a hybrid setup, or office-based across the Philippines, India, Vietnam, Colombia, Argentina, or Malaysia.

  • 1Outsourcing Global icon list

    You provide us with a job description

    Just tell us what you need

  • 2Icon list for Outsourced Global how it works page

    We recruit talented professionals

    Only the best. Quality assured

  • 3How our outsourcing process works

    Your dedicated staff report to you daily

    Full time remote or office-based

  • 4Icon list for the Outsourced How It Works page

    We manage the operations

    And ensure quality standards

Learn more about our process

See how it works

With Outsourced, you can rapidly and seamlessly scale your organisation with dedicated, full-time premium offshore staff—delivering high quality and cost-effective solutions.

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Full Service

Fully managed operations

We offer comprehensive managed operations to support your business. This includes HR management, payroll processing, labor compliance, staff retention strategies, and performance management. If you choose office-based staff, we also take care of the facilities, amenities, equipment, high-speed internet, and IT support—so you can focus entirely on managing your team, while we handle the rest.

  • HR
  • Payroll
  • Labor compliance
  • Staff retention
  • Performance management

Your Global Outsourced team

With Outsourced, you gain a specialised offshoring partner with deep expertise in local cultures and labour laws, dedicated to ensuring the success of your offshore staffing.

How outsourcing works 2
Scale Quickly with Outsourced Global

Scale quickly

Dedicated offshore staff

Your staff operate during your business hours, seamlessly integrating as an extension of your local team — just remotely.

We present you with a curated selection of talented candidates, and you choose the staff you want on your team—just like hiring locally. You'll have direct access to your team via phone, video conference, email, or chat, while retaining full control over their workflows, setting performance standards, and defining the systems and processes they follow.

You maintain complete visibility and control over your dedicated offshore staff, without the hassle of managing day-to-day operations—leave that part to us.

Track Performance

Transparent productivity and performance

With Outsourced’s staff performance monitoring software, you can track work in real-time as it happens. Our dedicated support team collaborates closely with you to ensure your offshore staff remain highly productive, perform at their best, and consistently exceed your expectations.

  • Optional screenshots
  • Idle timeout tracking
  • Productivity monitoring
  • Team scheduling
  • Online timesheets
Performance tracking dashboard with Outsourced

Transparent pricing full service offshore staffing

Staff salaries at Outsourced

Staff salary

  • Employee compensation inc.
  • Benefits
  • Government fees
  • Health insurance
HR recruitment with Outsourced - how it works

Recruitment/HR

  • Sourcing
  • HR
  • Retention
  • Performance
Facilities and amenities at Outsourced Global offices

Facilities

  • Dedicated workstation
  • Office space
  • Amenities
Operations recruitment - how our outsourcing process works

Operations

  • ISO Quality
  • Payroll
  • Client services
  • Finance
  • Legal
IT logo

I.T

  • Equipment
  • Network
  • Fast internet
  • ISO Support
Outsourcing pricing and costs monthly

Monthly staffing fee

Simple transparent fixed monthly rate

Home based full time remote staff at Outsourced

Home-Based, Hybrid or Office-Based Teams

Which Offshore Outsourcing Model Fits Your Business Best? Outsourced offers the flexibility to build the ideal team tailored to your needs, with dedicated full-time offshore staff across the globe—whether home-based, hybrid, or office-based.

Homebased outsourced staff workstation setup

Home-based staff

Home-based work offers a cost-effective solution ideal for individuals or small teams, with access to talent nationwide and no office expenses. It appeals to professionals avoiding traffic, boosts employee satisfaction through better work-life balance, and typically comes with lower salary expectations.

  • Permanent remote work-from-home
  • Suitable for individuals or small teams
  • Cost-effective (no office costs)
  • Greater reach to talent anywhere in the country
  • Appealing to talent wanting to avoid Manila traffic
  • Employee satisfaction (work/life balance)
  • Home-based staff typically accept lower salaries
Hybrid staff work setup at Outsourced Global

Hybrid staff

Hybrid work offers the best of both worlds, combining home and office setups with up to 10 office visits per month. It’s suitable for teams of any size, providing shared co-working desks, access to meeting rooms, and state-of-the-art facilities. This model appeals to talent looking to reduce travel, enhances work-life balance, and supports business continuity during disruptions.

  • Hybrid workspace (home and office)
  • Up to 10 office visits per month (per staff member)
  • Good for small or large teams
  • Shared co-working desk
  • Appealing to talent wanting to travel less
  • Employee satisfaction (work/life balance)
  • Access to meeting and conference rooms
  • Access to state-of-the-art office facilities
  • Assists with business continuity in event of disaster
Office based remote staff with Outsourced

Office-based staff

Office-based work provides dedicated workstations, ideal for larger teams and critical functions. It enhances collaboration, boosts productivity, and offers optional private team rooms, advanced IT infrastructure, high-speed internet, on-site support, and access to meeting rooms. Teams also benefit from regular in-person events and ISO-certified data security.

  • Dedicated full-time office-based workstation
  • Better for larger teams (2 – 100 staff)
  • Suitable for business critical professional functions
  • Encourages team collaboration & increased team productivity
  • Optional private branded team room
  • State-of-the-art office facilities
  • Access to meeting and conference rooms
  • Advanced IT equipment and infrastructure
  • Full time on-site support team
  • High speed internet and failover
  • Team-Building (regular events)
  • Improved ISO certified data security

We provide full time, dedicated remote staff and offshoring services

10+
Year in business

300+
Global clients

1000+
Employees

100+
Support staff

Frequently asked questions

Outsourcing involves hiring a 3rd party to provide services, instead of using the company's in-house employees.

Offshoring involves relocating some of a company’s business processes or services overseas.

Offshoring outsourcing involves hiring a 3rd party business overseas (like Outsourced) to provide services. With Outsourced you can save up to 75% compared to hiring locally.

We were founded in 2012 so have been operating for over 10 years now. Our Directors are from Australia and started the company with a focus on quality from day one.

Yes. All staff sign employment contracts that acknowledge their responsibility on data security and information confidentiality. We also cover this within our contract with the client. We are ISO 27001:2013 and ISO 9001:2015 certified

We dont believe in locking clients in. On the contrary, we believe in providing exceptional service so that clients WANT to stay for the long term. Our engagement simply renews month to month.

If you are ever not 100% satisfied with the performance of your staff you can simply provide us with notice to commence a Performance Improvement Plan (PIP). After the 30 day PIP if the staff have not improved they can be released.

Our support team organizes monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate. This helps ensure the investment you put into training your staff doesn’t go to waste with you losing them unexpectedly. Employee happiness, retention and productivity increases when we prioritize mental health and wellbeing by mixing work and play.

Yes. For office-based staff we utilize premium and dedicated internet services via Fiber Optic Facilities and a fully-redundant Gigabit Ethernet Network. We also have a secondary failover network to ensure the greatest uptime and performance of your staff. Outsourced shall provide a high speed internet connection of up to 10 megabytes per second (10mbps) per person. Clients with teams can share bandwidth (e.g. a team of 10 could share 100mbps). Outsourced can provide additional mbps upon request at an additional agreed upon cost.

Yes the staff work full time 5 days per week, 9 hours a day (with a 1 hour lunch and 2 x 15 mins break)

Yes, Outsourced provides fingerprint biometrics to accurately track timekeeping and attendance for staff payroll.

Yes. To reward clients who grow larger teams with us we provide a team discount on our Service Fee. The discount is applied to all staff in the team.

Yes. You can change from hybrid to home-based or upgrade to full-time dedicated office-based anytime with 30 days notice.

Invoice payment may be made in either USD, AUD, EURO, GBP, NZD, SGD or CAD and local payment options are available through nominated country banks that have no transfer fees. You can also pay via Credit Card (charges apply).

Yes. We have considered all sick and vacation leave as well as all regular and special holidays while calculating the fixed monthly rate. In the event the staff took more leave than allocated you would be credited based on the day rate.

In case of employment termination due to redundancy, staff are entitled to separation pay of one month’s pay for every year of service or one month pay, whichever is higher. Just like an insurance premium, Outsourced applies a Redundancy Pay Provision as part of the Monthly Staff Salary in order to cover redundancy events. In case of redundancy your staff will be paid this separation pay in full. In the event the provision is not sufficient to cover the full value of redundancy the Security Deposit will be used to cover the remaining pay to the staff.

On an ongoing basis, the rate charged in the Client's chosen currency will continue to be converted from the staff member’s local currency. As a result, the rate charged each month in the Client's currency will reflect changes in foreign exchange rates.

We pride ourselves on the high quality of our standard equipment. If you would like to upgrade the standard equipment we will provide a custom quote depending on your requirements.

Yes. The one (1) month Security Deposit will be credited to the final invoice in the event you decide to cancel. The Security Deposit invoice requires payment receipt for an official job offer to be made.

Every 12 months the dedicated staff will receive an annual salary review which is typically an increase of 2.5% – 10% depending on performance or promotion. To assist retention there is a minimum annual increase of 2.5% on the staff salary. The Client will decide and approve any additional appropriate increase above this. We also review our service fee annually to consider inflation, currency fluctuations, and third party influences.

This fee is required to commence the recruitment process and helps to cover job posting, linkedin recruiter access, enterprise applicant tracking software, quality sourcing, candidate background checks, account creation, software setup and staff on-boarding.

We provide a job offer Service Level Agreement (SLA) of 10 working days for contact center/admin staff and 25 days for professional services staff. If we do not meet our SLA the setup fee will be 100% refunded on your request.

If the staff you select leave or do not meet your expectations within the first 12 months from their start date then you will not need to pay a setup fee for their replacement.

It is not mandatory, though it is the preference of many of our clients as a way to motivate their staff. Any incentives are paid directly to your staff and they receive the full amount that clears in our bank account after currency loss and bank fees (we do not take a cut). We can invoice this variable amount separately each month on-top of your Monthly Fee.

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Benefits of outsourcing and offshore staffing

Some of our 200+ happy clients

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.