(b) For job applicants: Outsourced shall use the personal information provided by job applicants for recruitment and employment purposes. All personal information provided shall remain privileged and confidential. If the job applicant becomes an employee of Outsourced, the personal information shall remain with Outsourced as part of its employee records and will be stored for two (2) years after the termination or cessation of their employment with Outsourced, unless otherwise requested by the job applicant/employee.
If the job applicant is unsuccessful in obtaining employment with Outsourced, the personal information provided, including the job applicant’s curriculum vitae or resume, shall remain with Outsourced for potential future job opportunities. The personal information shall only be deleted and removed from Outsourced’s records after two (2) years following Outsourced determining that the job applicant is not suitable for a position with us, unless otherwise requested by the job applicant.
(c) For all users, clients and job applicants: Personal information received from clients, applicants, or users shall also be used by Outsourced as a means of contacting them via telephone call, email, SMS message, automated calls or messages or through Skype or other electronic means. Outsourced will only use your personal information for direct marketing purposes where you have opted-in for Outsourced to provide direct marketing communications. You may ask us to stop sending direct marketing communications to you at any time, including by clicking on the unsubscribe button link in a marketing email sent by us. You may also contact our Data Privacy Officer at [email protected] to opt-out of any direct marketing communications.
Outsourced reserves the right to use and/or transfer the personal information received to another country:
(i) when a user, client or job applicant contacts Outsourced through our website, via email, telephone, online chat, or any other means of communication; and
(ii) for the purpose of presenting a job applicant to a client and assigning the job
applicant to the client.
3. DISCLOSURE OF PERSONAL INFORMATION
Outsourced may disclose your personal information:
(a) to the following parties to provide our Services:
(i) external service providers and/or contractors;
(ii) anybody who represents you;
(iii) companies that provide information and infrastructure systems to us; and
(iv) investors, agents, advisers, or any entity that has an interest in Outsourced’s business;
(b) with your express consent to a client or third-party user;
(c) in response to legal processes and legal requests, including subpoenas, court and executive orders, or other orders from any tribunal, judicial or quasi-judicial bodies under applicable law;
(d) to enforce policies and agreements entered into by Outsourced, subject to your written approval; and
(e) when:
(i) there are valid claims or allegations that any content violates the rights of third-parties;
(ii) there is a suspected activity that is unlawful, illegal, or unethical; or
(iii) otherwise when establishing or exercising Outsourced’s legal rights or defending against legal claims.
In disclosing your personal information, Outsourced will take reasonable steps to ensure that the personal information is treated securely and any disclosure complies with the Australian Privacy Principles set out in the Privacy Act.
4. DELETING OR OBTAINING COPY OF PERSONAL INFORMATION
Any and all personal information obtained from our clients, job applicants or website users shall be automatically deleted after a period of two (2) years from the acquisition of the Service, termination of the Service, application of the job applicant, or termination of the contract of the job applicant (as the case may be). The provider of the personal information may also request that the personal information be deleted or removed from Outsourced’s records and database.
Should you wish to have your personal information and data corrected, removed or deleted from our records and database, you may do so by sending a request addressed to our Data Privacy Officer at [email protected].
The Data Privacy Officer shall attend to your request on a confidential basis within thirty (30) days of the request being received. Any deletion request will only be undertaken to the extent that is no longer necessary to retain the personal information for our legitimate business purposes or legal or contractual record keeping requirements worldwide. If your deletion request is refused, Outsourced will write to you to explain the reasons for our refusal.
You may request a copy of the personal information that you have provided to Outsourced. You may do so by sending a request addressed to our Data Privacy Officer at [email protected].
5. PERSONAL INFORMATION SECURITY, STORAGE AND RETENTION
Outsourced shall take all reasonable steps to keep all personal information as secure as possible and protect it from misuse, interference, loss, or unauthorised access, modification, or disclosure. Without limitation, registration information is not accessible over the internet, but only from a secure password-protected internal workstation. The personal information provided to Outsourced is of paramount importance. All personal information supplied is encrypted and remains confidential, private, and secure.
Outsourced follows the strict standards laid down by applicable data privacy laws and regulations in the regions where we operate, including the Privacy Act (Applicable Data Privacy Laws), as well as the strict standards of ISO 27001 through the adoption of a company-wide Information Security Management System (ISMS) to ensure information security is at the forefront of all aspects of its global operations.
However, Outsourced also recognises that no method of transmission over the internet or electronic storage is 100% secure, Outsourced cannot absolutely guarantee its absolute security, but instead shall take all reasonable precautions and measures to prevent information from being disseminated to the public. If you have any questions regarding security on our website, you may contact our Data Privacy Officer at [email protected].
(a) For clients: Our clients’ personal information shall be retained for as long as necessary to provide the Services requested by the relevant client and thereafter for a period of two (2) years from the cessation, non-continuance, or termination of the contract, unless otherwise requested, in compliance with the Applicable Data Privacy Laws where its offices are registered.
(b) For job applicants: Our job applicants’ personal information shall be retained for as long as necessary for job application purposes and thereafter for a period of two (2) years after the termination or cessation of the relevant job applicant’s employment with Outsourced or following Outsourced determining that the job applicant is not suitable for a position with us (as the case may be), unless otherwise requested, in compliance with the Applicable Data Privacy Laws where its offices are registered.
(c) For all users, clients, and job applicants: Personal information shall be retained for as long as necessary for the purposes for which it was provided and thereafter for a period of two (2) years, unless otherwise requested, in compliance with the Applicable Data Privacy Laws where its offices are registered.
6. QUALITY AND CORRECTION OF PERSONAL INFORMATION
Outsourced shall ensure the accuracy, completeness, relevance, and quality of the personal information collected from you. If there are changes, corrections or amendments to your information or if you wish to request to delete or remove the information from our database, please contact our Data Privacy Officer at [email protected].
7. TRACKING TECHNOLOGIES
Outsourced uses cookies to store the settings and information for users, clients, and job applicants, and for authentication purposes. Users, clients, and job applicants can control the use of cookies at the individual browser level. The website may still be used despite the rejection of cookies, but your ability to use some features or areas may be limited.
Outsourced may use tracking technologies such as cookies, beacons, tags, and scripts to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the data collected from these technologies.
Outsourced also gathers certain information automatically and stores it in our log files. Information may include internet protocol address (IP Address), browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
This data may then be linked to personal information for the purposes of logging site actions.
8. BEHAVIORAL TARGETING
Outsourced partners with third party advertising networks to either display advertising on Outsourced’s website or to manage Outsourced’s advertising on other sites. Our advertising network partner uses cookies and web beacons to collect non-personal information about your activities on this and other websites to provide you with targeted advertising based on your interests.
9. SENSITIVE INFORMATION
Outsourced does not collect information revealing the following information considered sensitive information under the Privacy Act:
(a) race, ethnicity, marital status, age, and religious, philosophical, or political affiliations;
(b) health, education, genetic or sexual life or predisposition, offence committed by any individual; and
(c) government-issued information, social security numbers, licenses, previous health conditions, tax returns.
Outsourced may, however, request the sensitive information from its job applicants. In this regard, Outsourced may only collect such sensitive information after the job applicant gives their express consent for purposes of job applications only, or where required or authorised by an Applicable Data Privacy Law. We will not adopt, use, or disclose any government-issued identifiers provided by you unless we are allowed to do so under the Australian Privacy Principles. Any sensitive information provided shall be retained for as long as necessary for job application purposes and thereafter for a period of two (2) years, unless otherwise requested by the job applicant.
10. SOCIAL MEDIA APPLICATIONS/WIDGETS
Outsourced’s website includes social media features, such as Facebook and LinkedIn buttons and widgets. There may also be interactive mini-programs that run within our website. These features, applications or widgets may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature, application, or widget to function properly. Social media applications and widgets are either hosted by third parties or hosted directly on Outsourced’s website. The privacy policies of these third parties shall be governed by the relevant third parties.
11. USE OF NON-PERSONAL INFORMATION
Testimonials or feedback provided to Outsourced may be used by Outsourced for training, marketing, or any other purpose at Outsourced’s sole discretion. You acknowledge and agree that any feedback you provide may be shared with third parties through social media and other associated programs or applications.
All proprietary rights over the information, data and opinions made by testimonials, complaints or feedback are deemed relinquished and ceded to Outsourced.
If you would like us to delete or update your testimonial or feedback, you may do so by informing our Data Privacy Officer at [email protected].
12. OVERSEAS TRANSFER
In collecting and using any information provided to us, Outsourced may send your information overseas, including to:
(a) our related bodies corporate or associated entities that are located in New Zealand,
the Philippines and India;
(b) service providers or third parties who store data or operate outside of Australia;
(c) with information provided by job applicants, clients, and users of Outsourced who
may be located anywhere globally, including but not limited to the Columbia,
Malaysia, Argentina, Vietnam, the European Union, the United Kingdom, New
Zealand, the United States of America; and
(d) comply with laws and regulations in the regions where we operate, including the
Applicable Data Privacy Laws.
In sending your information to recipients outside of Australia, Outsourced will take reasonable steps to ensure that the information is treated securely and in accordance with the Australian Privacy Principles set out in the Privacy Act. By providing us with information, you consent to us transferring this information outside of Australia in the knowledge that if your information is mishandled in a jurisdiction outside of Australia, Outsourced is only accountable to the extent required under the Australian Privacy Principles and you may not have any remedies under Australian law, including the Privacy Act.
13. GDPR
The European Union General Data Protection Regulation (GDPR) provides people based in the European Union with additional rights and protections concerning the personal information we collect. If you are based in the European Union, and have a complaint about Outsourced’s collection, maintenance or use of your personal information relating to application of the GDPR, please contact our Data Privacy Officer at [email protected].
14. AGE RESTRICTIONS
Outsourced’s services are available for those over 18 years of age. Outsourced’s services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18.
15. MAKING A PRIVACY COMPLAINT
If you have a complaint about how Outsourced has collected, maintained, or used your personal information, please submit a complaint to our Data Privacy Officer at [email protected]. Upon receipt of your complaint, the Data Privacy Officer will attend to your request on a confidential basis within thirty (30) days of the request being received.
If you are not satisfied with our response to your complaint or believe that your concern has been adequately addressed by our Data Privacy Officer, you may lodge a complaint with the relevant data protection authority where our offices are located. Any complaints made within Australia may be referred to the Office of the Australian Information Commissioner using the contact details provided below:
Website: http://oaic.gov.au
Email: [email protected]
Phone: 1300 363 992
Fax: +61 2 6123 5145
Mail: GPO Box 5288, Sydney NSW 2001
16. CHANGES TO THIS PRIVACY POLICY
Outsourced reserves the right to modify this Privacy Policy to reflect changes to its practices and/or any Applicable Data Privacy Laws at any time. If there are any material changes, Outsourced shall notify its users by email or by a notice on our website prior to the change becoming effective. You are encouraged to periodically review this webpage for the latest information on our privacy practices.
17. CONTACT US
Should you have any questions about this Privacy Policy, our privacy practices, or our Services, you may contact our Data Protection Officer and other representatives at [email protected].
Outsourced will endeavour to attend to all requests, inquiries, and concerns within thirty (30) days from when you contact us.
General inquiries may also be directed to:
Outsourced Quality Assured Services Pty Ltd
Level 45, Gateway Building 1 Macquarie Place, Sydney NSW 2000 Australia
Contact: [email protected]
