Global Outsourcing Blog

Artificial intelligence (AI) is accelerating workforce change, but not in the way most headlines suggest. It’s not wiping out entire functions. It’s transforming how work is done and increasing the value of people who can work with AI. Since 2022, industries most exposed to AI have seen revenue per employee growth three times faster than [...]

Let’s face it—sales is a grind. Between hunting down leads, qualifying them, scheduling calls, and following up, your sales team can easily get buried in busy work that keeps them from doing what they’re there to do: close deals. That’s why more businesses are turning to offshore appointment setters. These behind-the-scenes pros handle outreach, lead [...]

As your user base expands, you’ve seen firsthand how AI chatbots and automated systems make mistakes. They might post inappropriate content, miss important cues, or respond in ways that confuse customers. If left unchecked, these errors may harm your brand and cause you to lose customer trust. That’s why building a content moderation team is [...]

Businesses are learning that success lies not in choosing between humans and machines, but in combining the strengths of both. And at the center of this evolution? Offshore talent. Offshore talents, especially from the Philippines, India, Vietnam, Malaysia, Colombia, and Argentina, are stepping confidently into AI-assisted roles. These aren’t just basic support tasks. We’re seeing [...]

The battle for AI talent is not a mere staffing issue; it is a strategic imperative that dictates the trajectory of a business. Consider this: 77% of enterprises recognize AI’s profound impact on competitive advantage, yet 35% struggle to secure the necessary expertise. This is not just about filling positions; it is about securing the [...]