Outsourced Colombia’s call center staffing services can cover the entire customer interaction and sales process. Your dedicated team can handle everything from managing customer service inquiries to upselling your products to prospective customers, ensuring a seamless customer experience.
We can recruit a team of inbound call center professionals skilled in resolving customer issues with patience and professionalism. These customer service agents can work alongside outbound call center staff, where your agents will be dedicated to your business—generating leads, finalizing sales, and ensuring long-term customer retention. We can even hire PCI DSS-certified call center agents to handle your credit card processing securely.
Contact us to learn about our transparent fixed monthly rates with no long-term contracts.
Operating a call center in your local market can be extremely costly. Outsourcing call center services and hiring your call center staff offshore is a cost-effective solution, especially when leveraging the advantages of a location like Colombia. Whether you need a home-based remote Colombian call center agent or an office-based call center team, Outsourced Colombia is your ideal partner.
Outsourced Colombia specializes in building dedicated teams of remote call center professionals. We have extensive experience hiring for various call center roles, including:
Colombian call centers are recognized globally for their cost-effectiveness and high-quality service. Even before they are hired and trained, Colombian call center agents possess strong communication skills in Spanish and English, with a deep understanding of Western customer service expectations. Their experience in the call center industry has strengthened these skills, allowing them to help you achieve your business objectives.
Call center managed services involve outsourcing call center operations to a specialized service provider. These services include:
The main goal of these services is to ensure seamless communication with customers, enhance customer satisfaction, and allow businesses to focus on their core competencies while the service provider manages the call center operations.
This involves not only staffing but also ensuring the necessary technology infrastructure is in place for efficient call center operations. The service provider is responsible for keeping systems operational, up-to-date, and providing necessary training for call center staff.
At Outsourced Colombia, we specialize in providing world-class contact center managed services that will enhance your business capabilities and improve customer engagement.
Outsourcing your call center to Colombia with Outsourced Colombia enables businesses to reduce costs (save up to 75% compared to hiring locally) and operate 24/7. This allows businesses to allocate resources more efficiently and serve customers around the clock. Furthermore, it enhances service quality and provides business continuity by leveraging a larger call center workforce and establishing backup operations in another location.
These benefits contribute to improved customer experiences, increased customer satisfaction, and the overall success of your business.
Outsourced Colombia is one of the top call center outsourcing companies and providers in Colombia. We are ISO Certified and recognized by top outsourcing organizations.
Outsource to Colombia today and benefit from the unparalleled call center services these trained specialists provide.
To learn more about hiring a call center service representative in Colombia, simply contact us now.
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Extremely professional
"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."
Exceeded my expectations
“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”
Incredibly helpful
"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."
Extension of our company
"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."
High quality
"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."
Great support team
“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”
Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.
