Building your Outsourced Contact Center in Colombia
Building outsourced contact center departments in Colombia allows businesses to tap into cost savings and skilled professionals. Whether you need an entire department or specific roles like customer services or technical support, we facilitate the process. We handle recruitment from our extensive candidate database, provide top-tier facilities, and manage all HR tasks and compliance.
We hire staff in a range of contact center roles such as:
Boosting business continuity with world class facilities.
Our world-class facility in Colombia offers a professional and productive environment designed to support high performance. With on-site recreational spaces and the option for remote work, you can attract and retain top-tier talent while maximising engagement and output.
Secure success with our ISO certified State-of-the-art IT infrastructure
Our continual investment in state-of-the-art IT infrastructure drives our business success. With ISO certification for information security, we ensure strict physical and data security standards at all locations.
Need more support?
Our optional managed solution guarantees success and a great fit if you are time poor
Enjoy great savings and world-class support from our team. Perfect for contact centers needing more hands-on support. Enjoy assisted onboarding, training, Service Level Agreement and team management with weekly performance reports.
Dedicated Customer Experience Specialists:
Covering Every Aspect of Client Interaction with Excellence
We have experience building teams of skilled contact center professionals, adept in managing a diverse range of customer interactions. Our expertise spans across essential platforms including call center operations, live chat support, responsive email handling, dynamic social media engagement, and in-depth technical support.
Call Center Agents
They handle inbound and outbound customer calls for services like customer support, sales, and technical assistance.
Chat Support Agents
These agents engage with customers through live chat platforms, providing real-time assistance and resolving queries.
Email Support Staff
Responsible for managing and responding to customer communications via email.
Social Media Support Team
This team interacts with customers on social media platforms, addressing inquiries, complaints, and feedback.
Technical Support Specialists
Specialize in troubleshooting and resolving customer technical issues related to products or services.
Customer Experience (CX)
Encompasses a broader view of the customer's overall interaction with the company, aiming to enhance satisfaction, loyalty, and advocacy.
Why companies choose Outsourced to build their CX & Contact Center team in Colombia
We help global organizations create high-performing offshore CX & Contact Center teams in Colombia, employing the top 1% of talent, world-class infrastructure, and premium support.
- Save up to 75%
- Top 1% of talent
- 98% staff retention
- Scale quickly and easily
- Transparent pricing
- No lock-in contracts
- ISO-certified quality
- Fast recruitment process
- Staff wellness and happiness
- Ethical staff treatment
- Full legal employment
- Custom-tailored solutions
- Staff performance support
- Premium facilities
- Trusted globally
- ISO data security
