Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
Tasks and Responsibilities Primary - To provide quality customer service to the Accounts Receivable team in the areas of collections, Banking, Credit Applications and other functions where required
- Team player, work as part of a team and collaborate with colleagues, ability to engage well with colleagues, and other stakeholders within the business
Email Inbox/ Disputes - The queries will be categorised
- Copy Request - send copies to customers
- Statement Request - send copies to customers
- Trade References - provide references when requested
- Credit Requests - process Pricing, Freight and Credit/Invoice rebill
- Account Applications - Flag for processing
- Process of credits/invoices for Telstra commissions weekly
Credit Applications - Process Credit Applications in accordance with the National Credit policy
- Carry out mandatory credit checks on new credit applications as required and provide findings to National Credit Manager for assessment
- Refer applications to National Credit Manager for assessment and approval
- Process Credit Applications through Creditworks portal
- Update PPS Register through Creditworks portal
- Send emails to customers advising outcome of Credit Application
- Update notes in Customer Maintenance regarding outcome of application
- Scanning/Filing of Credit Applications
- Referral of requests for Credit Limit increases to Credit Manager
Invoice submission on Portals - Submit invoices for Dell through their invoice portal
- Collate Dell invoices for submission to Dell weekly
- Submit invoices for Honeywell through Ariba
- Submit invoices on payment portals as below when required:
- Alphawest
- World Wide Technologies
- Kent Projects
- Coforge Technologies Australia
- BT Australiasia/Orange Business Services
Banking (if required) - Credit Card banking
- BPay banking
Additional Responsibilities - Complete other tasks as requested by Credit Manager
- Take all reasonably practicable steps to maintain the health and safety of yourself and others, and to minimise risks
- Follow the company's policies, procedures and reasonable instructions at all times
Skills, Knowledge and Experience - Strong level of written and verbal communication
- High degree of enthusiasm, flexibility and initiative
- Intermediate knowledge of Microsoft Office (Excel)
Work Location - Office based; Eastwood office
- Should have the flexibility to start and end times between the hours of 7.00am AEST to 7.00pm AEST
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
