Job Description
About the Role We are seeking a detail-oriented and organized Junior Client Onboarding Coordinator to support a legal team with the administrative tasks involved in onboarding new clients. This role focuses on opening insurance claims, requesting and gathering documentation, preparing Letters of Representation, and maintaining accurate electronic case files.
This is an excellent opportunity for a junior level professional with strong administrative skills, attention to detail, and a proactive approach to completing tasks. The ideal candidate is comfortable following structured processes, managing multiple priorities, and communicating professionally with external contacts.
Key Responsibilities
- Open insurance claims online and by phone.
- Prepare and send Letters of Representation.
- Request and obtain police reports, incident reports, and other relevant documentation.
- Research potential defendants using available resources.
- Upload and organize documents within electronic case management systems.
- Track task progress, follow up on outstanding requests, and monitor response timelines.
- Communicate professionally with insurance carriers, police departments, external vendors, and internal legal teams.
- Identify missing documentation, address routine issues, and escalate obstacles when necessary.
- Maintain accurate records and detailed notes of communications and follow-up activities.
- Handle sensitive legal information with appropriate confidentiality.
Requirements
- Strong written and verbal English communication skills.
- Previous experience in administrative support, document processing, or a similar role.
- Excellent attention to detail and data entry accuracy.
- Strong organizational and time-management skills.
- Comfortable making outbound calls and following up with external contacts.
- Ability to manage multiple tasks while following established procedures.
- Willingness to learn and navigate different systems, third-party portals, and case management tools.
- Reliable, high-speed internet and a private, professional workspace suitable for remote work.
Preferred Qualifications
- Experience working in a personal injury law firm or similar legal environment.
- Experience requesting records and gathering documentation.
- Familiarity with electronic case management systems and third-party records portals.
Work Environment This position may be performed remotely, provided the candidate meets the client's equipment, connectivity, security, and workspace requirements. Office-based work may also be considered when necessary.
Ideal Candidate The successful candidate is dependable, organized, persistent, and process-oriented. They can manage repetitive administrative tasks accurately, communicate professionally, maintain thorough documentation, and recognize when an issue requires escalation to the legal team.
If you have strong administrative skills, excellent attention to detail, and a willingness to learn and grow in a legal support environment, we encourage you to apply!
Position Level: Junior
Location: Colombia – Remote
Employment Type: Full-Time
Industry: Legal Services
