Renewal & Customer Operations Specialist (Home-based)

Job Description

About us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
 
Job Summary:
 
In this role, you will be the backbone of our scaled customer operations. You will handle the day-to-day administrative tasks required to keep our renewal cycles running smoothly and serve as the friendly, reactive point of contact for routine questions from our low-touch customer base. This is an execution-heavy role ideal for someone who loves organization, clear processes, and helping customers resolve quick questions efficiently. 
 
Key Responsibilities

•  Administrative Renewal Support:
  • Track upcoming contract renewals in our CRM and keep renewal pipelines, dates, and documentation up to date.
  • Generate standard renewal invoices, quotes, and contract paperwork under the guidance of the operations team.
  • Assist with account data clean-up, contract archiving, and updating customer billing or contact details.
• Reactive Low-Touch Customer Support:
• • Monitor and respond to incoming emails and basic support/account questions from our scaled customer segment in a timely manner.
  • Help customers locate invoices, update payment methods, access product login links, or find basic self-serve resources.
  • Route technical issues or complex account inquiries to the appropriate internal teams (Support, Billing, or Customer Success).
• Process Execution: 
  • Execute routine customer communication templates and automated email campaigns for assigned renewals and customer check-ins.
  • Partner with internal teams to ensure customer data flows correctly across our systems (CRM, billing tools, and spreadsheets).

 
Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Communications, or any related field.
• Experience: 1-3 years of experience in an administrative, customer support, data entry, or operational role (experience working with global or B2B SaaS companies is a plus).
• Skills:
  • Strong Written English: Clear, professional, and polite written communication skills for handling customer email inquiries.
  • Detail-Oriented & Organized: Highly reliable with data entry accuracy and a strong ability to manage daily task lists.
  • Tech-Savvy: Comfortable navigating spreadsheets (Google Sheets/Excel), email clients, and CRM tools (e.g. Salesforce)
  • Customer-Centric Attitude: Patient, helpful, and comfortable answering routine questions efficiently.

Additional Information:

• Homebased
• 12:00 AM - 9:00 AM (Manila)
• Should have strong internet connection (minimum of 20 mbps)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.