Job Description
About the Role We are seeking an organized, detail-oriented Settlement Coordinator to support a legal team with the administrative processes required to finalize client financial obligations after the resolution of their legal matters.
This role focuses on submitting requests to medical facilities and healthcare providers, tracking responses, following up on outstanding documentation, and helping obtain written confirmation of medical cost reductions. The position is primarily administrative and follow-up focused, requiring persistence, accuracy, and professional communication.
The ideal candidate is dependable, proactive, and comfortable managing multiple requests while following established procedures.
A medical, nursing, or clinical background is not required. Key Responsibilities
- Submit requests to medical facilities and healthcare providers, both directly and through third-party administrators.
- Follow up consistently through email, fax, provider portals, electronic systems, and phone calls.
- Track request statuses and response timelines, ensuring follow-ups continue until all required documentation is received.
- Escalate communication from electronic follow-ups to phone outreach when necessary.
- Navigate third-party portals and external provider systems.
- Maintain accurate and detailed notes of requests, follow-up attempts, and provider responses.
- Collect and upload executed documents to electronic case files in a timely manner.
- Communicate professionally with healthcare provider offices and internal legal teams.
- Manage confidential information in accordance with company policies and applicable privacy requirements.
- Identify delays or outstanding requests and determine when additional follow-up or escalation is needed.
Requirements
- Strong written and verbal English communication skills.
- Previous experience in administrative support, legal support, healthcare operations, document processing, or a follow-up-focused role.
- Excellent organizational skills and the ability to manage multiple outstanding requests simultaneously.
- Strong attention to detail and consistent documentation habits.
- Comfortable making outbound follow-up calls to medical facilities and healthcare providers.
- Ability to follow structured processes while remaining persistent and proactive.
- Comfortable handling repetitive, task-oriented administrative work.
- Ability to learn and navigate multiple systems, portals, and case management tools.
- Ability to work securely in a remote system environment.
- Commitment to maintaining confidentiality and following applicable data privacy and HIPAA-related procedures.
Preferred Qualifications
- Experience sending, tracking, and receiving executed documentation.
- Previous experience in a law firm, healthcare organization, medical office, or similar administrative environment.
- Familiarity with case management systems and third-party portals.
- Experience handling confidential documents and sensitive information.
- Spanish language skills are a plus but are not required.
Please note: A medical, nursing, or clinical background is not required for this position.
Work Environment This position may be performed remotely, provided the candidate meets the client's equipment, connectivity, security, and workspace requirements. A reliable high-speed internet connection and a professional, private, distraction-free workspace are essential. Office-based work may also be considered if needed.
Ideal Candidate Profile The ideal candidate is persistent, organized, dependable, and process-oriented. They are comfortable managing a high volume of outstanding requests and understand the importance of consistent follow-up to move tasks forward.
They communicate confidently and professionally, maintain detailed records of every interaction, and use good judgment to determine when a request requires additional attention or escalation.
Success in this role depends on strong administrative skills, attention to detail, persistence, and the ability to manage sensitive information responsibly while supporting the legal team throughout the settlement process.
Location: Colombia – Remote
Employment Type: Full-Time
Industry: Legal Services
