Job Description
About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Key responsibilities of the role include: - Conduct collections activity in line with GF+ processes, communicating with agencies and debtors both by email and by phone ensuring a high level of customer service is always maintained.
- Meet cash collections, 90 day and unallocated cash targets
- Maintain our client ledgers within the correct payment terms, with escalations made for any debtors significantly or consistently operating outside of payment terms.
- Identify disputes as early as possible and agree actions to be taken to include raising credit notes in line with procedures
- Periodic review of sales ledger with Client Manager and regular review of accounts with agency as required
- Highlight debtor accounts for litigation and take full responsibility to liaise with solicitors in order to issue LBA's and collate paperwork to enable full debtor litigation path to be completed where necessary.
- Highlight debtor accounts that require credit insurance claims and provide detail information as needed by the Credit team
- Process and allocate unreconciled and unallocated cash in a timely manner and report weekly on unallocated balances
- Complete debt verification to ensure invoicing is valid, and can be collected when due
Your ideal experience & competencies: - Persistence and tenacity, assertiveness whilst always maintaining a professional demeanor
- Strong written and verbal communication
- High level of accuracy and attention to detail across both manual and systems-based work
- Ability to build relationships with clients
- High levels of initiative to take ownership of tasks or issues through to resolution
- Ability to work towards and achieve individual and company targets and KPI's
Work Location - Home-based
- Should have strong internet connection (minimum of 20 mbps)
- Should have own Laptop/PC (minimum of i5 8GB RAM)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
