Job Description
About Us: Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Overview: We are seeking a Remote Member Services Specialist to deliver a high-touch, personalized, and knowledgeable experience to members. This role involves handling inquiries, troubleshooting membership-related concerns, and managing detailed requests that require research and problem-solving. The ideal candidate is proactive, adaptable, and committed to exceeding customer expectations in a fast-paced environment.
Key Responsibilities: - Provide exceptional customer service to members via phone and other communication channels
- Research and respond to member inquiries with urgency and professionalism
- Consistently exceed member expectations through high-quality support
- Troubleshoot issues and communicate effectively across multiple platforms
- Evaluate the member experience and recommend improvements to engagement and satisfaction
- Meet or exceed KPIs such as response time and customer satisfaction scores
- Collaborate with and support other teams as needed
Qualifications & Requirements: - At least 3 years of customer service or related experience
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changes
- Strong interpersonal skills with a polite and professional demeanor
- Proactive mindset with strong problem-solving abilities
- Ability to work independently with excellent time management and organizational skills
- Confident in prioritizing tasks and meeting deadlines under pressure
- Tech-savvy with strong computer skills
Work Schedule: Must be amenable to work in shifting schedule including weekends
Work Setup: Office-based
Work Locations: SM North EDSA Tower 1, North Avenue corner, Quezon City
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
In compliance to data privacy law, make sure that the following is included at all times: By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
