Job Description
Role Summary
We are seeking a proactive and people-focused
Employee Relations Officer to support a growing offshore workforce. This role is responsible for managing employee relations matters, ensuring compliance with labor laws, and fostering a positive and productive work environment aligned with both client and company expectations.
As part of a global offshore staffing model, you will act as a key bridge between employees, internal HR teams, and international clients—helping maintain high engagement, retention, and performance standards.
Key Responsibilities Employee Relations & Case Management - Serve as the first point of contact for employee concerns, grievances, and workplace issues
- Conduct investigations on employee relations cases (disciplinary, behavioral, performance-related)
- Provide recommendations and resolutions aligned with company policies and labor laws
- Maintain accurate documentation of all cases and actions taken
Policy Implementation & Compliance - Ensure consistent application of company policies, procedures, and code of conduct
- Support compliance with local labor laws and regulations
- Partner with HR and Legal teams on complex cases and risk mitigation
Employee Engagement & Retention - Support initiatives that enhance employee satisfaction and retention
- Assist in organizing engagement activities, wellness programs, and culture-building initiatives
- Monitor employee sentiment and proactively address potential concerns
Client & Stakeholder Coordination - Collaborate with client stakeholders on employee performance or behavioral concerns
- Ensure alignment between client expectations and internal HR practices
- Provide guidance to managers on handling employee relations matters
Performance & Discipline Support - Assist managers in performance improvement plans (PIPs) and coaching strategies
- Facilitate disciplinary processes in a fair and consistent manner
- Promote best practices in people management
Qualifications - Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field
- 3–5+ years of experience in Employee Relations, HR Generalist, or similar role
- Experience in BPO, offshore staffing, or shared services environment is highly preferred
- Strong knowledge of Philippine labor laws and HR best practices
- Proven experience in handling employee cases and investigations
Key Skills & Competencies - Strong interpersonal and conflict resolution skills
- Excellent communication (written and verbal)
- High level of discretion and confidentiality
- Ability to work with global stakeholders and multicultural teams
- Strong organizational and documentation skills
- Problem-solving mindset with a proactive approach
Work schedule: AM (8AM to 5PM) or MID (1PM to 10PM) (3x office 2WFH)
Office Location: Alabang / Eastwood
