Customer Support Engineer

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals
 
Customer Support Engineer
What You’ll Do
• Debug integration issues, API errors, and technical challenges
• Work directly with customers via calls, email, and support channels
• Guide customers through implementation and optimization
• Build and maintain technical documentation and knowledge bases
• Identify patterns in issues and improve support processes
• Proactively suggest improvements to customer integrations
What We’re Looking For
• Background in software engineering or technical product roles
• Ability to read, understand, and debug code
• Strong communication skills with a customer-first mindset
• Experience working with APIs and integrations
• Strong problem-solving ability and attention to detail
• Ability to balance technical depth with business context
Bonus Points
• Experience in B2B SaaS or developer-facing tools
• Experience building dashboards or monitoring systems
• Familiarity with fraud, security, or risk systems
Why This Role Matters
You are the bridge between our product and our customers—ensuring successful integrations and long-term retention.
  
Work Arrangement:Homebased
Work Schedule:Monday–Friday, 12am- 9am PHT
Must Have atleast 20mbps internet connection
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.