Job Description
About Us
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
The Client A Sydney-based Managed Service Provider (MSP) that delivers tailored IT solutions, including managed IT services, cloud computing, cybersecurity, helpdesk support, project management, backup, and network connectivity services for businesses across Australia. With more than 40 years of industry experience, the company focuses on providing cost-effective, reliable, and proactive IT support through on-premise, cloud, and hybrid technology solutions.
Headquartered in Menai, New South Wales, it works closely with clients to design customized technology environments that align with their business needs while ensuring they only pay for the services they require
The Role We are seeking a proactive and technically skilled Cloud & IT Support Engineer to support our growing managed services environment. The successful candidate will primarily focus on Microsoft Azure cloud technologies, security, and compliance solutions while also providing traditional IT support across server, desktop, and Microsoft 365 environments.
Key Responsibilities: - Administer and support Microsoft Azure and Azure Virtual Desktop environments.
- Manage cloud security and compliance solutions, including Microsoft Intune and Microsoft Purview.
- Monitor, maintain, and troubleshoot Microsoft 365 services and user environments.
- Provide Windows Server administration, including Active Directory, Group Policy, and DNS management.
- Deliver desktop, laptop, and printer support to end users.
- Manage anti-spam and antivirus solutions to ensure a secure IT environment.
- Support and promote security awareness initiatives and user training programs.
- Assist with network infrastructure support, including firewalls and switching technologies.
- Collaborate with internal teams to resolve technical issues and improve operational efficiency.
Required Skills & Experience: - Strong experience with Microsoft Azure and Azure Virtual Desktop.
- Hands-on experience with Microsoft Intune and Microsoft Purview.
- Solid knowledge of Microsoft 365 administration and support.
- Experience with Windows Server technologies, including Active Directory, Group Policy, and DNS.
- Strong troubleshooting skills across desktop, hardware, and peripheral devices.
- Understanding of cybersecurity best practices, antivirus management, and email security solutions.
- Excellent communication and customer service skills.
Desirable Skills: - Experience with Cisco networking technologies, firewalls, and switching.
- Exposure to managed service provider (MSP) environments.
- Experience delivering security awareness training and compliance-related initiatives.
Schedule: Monday to Friday 6:30AM-3:30PM PHT
Work Location: Home based.
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
