Job Description
About the Role We are seeking a proactive, articulate, and results-driven
Sales & Appointment Setter to support our UK-based client in the retail tools and hardware industry. The business supplies trade tools and hardware directly to retail hardware stores across the UK and Ireland.
The primary focus of this role is outbound prospecting, engaging decision-makers at retail hardware and tool stores to qualify their interest and secure sales appointments for the UK-based sales team. The role will also support promotional calling campaigns and prospect follow-ups as needed.
Inbound call handling will be minimal and limited to capturing basic details from overflow inquiries (name, company, and reason for calling) and forwarding them to the appropriate team. The successful candidate will remain primarily focused on outbound sales and appointment generation.
Key Responsibilities
Appointment Setting & Management - Proactively contact prospective hardware and tool retailers to identify opportunities, qualify interest, and book sales appointments for the UK sales team.
- Conduct timely follow-ups through phone calls and personalized email communications.
- Send appointment confirmations and reminder calls to help maximize attendance.
- Escalate qualified opportunities and complex sales inquiries to the appropriate UK sales representative.
Promotional Campaigns & Follow-Up - Execute outbound promotional campaigns by contacting prospect lists and communicating special offers using established scripts and talking points.
- Handle objections confidently and naturally while guiding conversations toward positive outcomes and appointment bookings.
- Re-engage unconverted prospects and conduct structured follow-ups through phone and email.
CRM & Inbound Support - Maintain accurate and up-to-date prospect records in the CRM, including call notes, outcomes, and appointment details.
- Handle occasional overflow inbound calls when internal representatives are unavailable, capturing basic contact information and forwarding inquiries to the relevant team via email.
- Follow established workflows and provide feedback on common objections, campaign performance, and market responses.
Key Requirements & Qualifications - Exceptional spoken and written English proficiency, with strong listening comprehension and the ability to engage naturally in fast-paced phone conversations with UK-based business customers.
- 3-5 years of experience in telemarketing, telesales, outbound lead generation, or appointment setting, with a proven track record in outbound sales.
- Experience engaging UK- or Ireland-based B2B customers is strongly preferred. Exposure to the construction, hardware, tools, or retail distribution industries is an advantage.
- Proficiency in MS Teams or similar VoIP phone systems and CRM platforms for call logging, lead management, and pipeline tracking.
Core Competencies - Confident and comfortable making frequent outbound calls and engaging new business prospects.
- Ability to follow scripts while maintaining a natural, persuasive, and conversational approach.
- Strong organizational skills and consistent follow-through across phone and email communications.
- Resilient, target-driven, and comfortable handling objections and rejection professionally.
Additional Notes: - Work Setup: Hybrid (must report at any of Outsourced offices in Quezon City, Alabang, Pampanga and Cebu at least 10x a month)
- Schedule: Monday - Friday, 4:00PM to 1:00AM Manila Time
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
