Job Description
Company Overview:
Outsourced is a leading ISO certified global offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies from Philippines, India, Colombia, Argentina, Vietnam and Malaysia. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
About the Role:
We're looking for a commercially-minded Business Development Manager to take ownership of our existing customer relationships while actively pursuing new business opportunities. This is a dual-focus role: roughly half account management (retention, growth, satisfaction) and half new business development (prospecting, pitching, closing). You'll be the main point of contact for a portfolio of accounts and a driving force behind expanding our customer base.
Key Responsibilities:
Account Management (Existing Customers)
- Own a portfolio of existing accounts, acting as the primary relationship contact
- Conduct regular check-ins and business reviews to understand evolving customer needs
- Identify and convert upsell/cross-sell opportunities within the existing base
- Monitor account health, resolve issues proactively
- Track customer satisfaction and act as an internal advocate for customer needs
New Business Development - Research and identify prospective customers
- Build and manage a pipeline of qualified leads
General - Maintain accurate records of activity, pipeline and forecasts
- Report regularly on performance against targets (retention, growth, new business revenue)
- Stay informed on market trends, competitor activity, and customer industry development
What We're Looking For - Proven experience in a business development, account management, or sales role
- Track record of meeting or exceeding revenue/growth targets
- Strong relationship-building and negotiation skills
- Confident communicator, comfortable presenting to clients at all levels
- Self-starter who can manage a varied workload across retention and acquisition activity
