Job Description
(Only candidates located in Colombia will be considered)
About Us:
Outsourced is a leading outsourcing company providing dedicated remote staff and offshore staffing services. We specialize in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organization quickly, easily and cost effectively with dedicated remote staff based in our modern offices around the world.
Ready to be part of our journey?
The Role: The Client Partnership Representative plays a key role in supporting the Client Partnerships team by ensuring leads are verified, activated quickly, and managed effectively through the sales pipeline. This role acts as a sales acceleration partner to assigned Client Partnership Managers, helping ensure that no lead is left stagnant and that every opportunity is followed up with urgency, structure, and commercial awareness.
The role is split approximately as follows:
- 20% Activation - verifying and activating new inbound leads quickly.
- 80% CPM Pipeline Management & Re-activation - managing dormant, stalled, or previously engaged leads to keep pipeline momentum strong.
Key Responsibilities: 1. Lead Verification & Activation — 20% The CPR will support the front-end sales workflow by ensuring new inbound leads are reviewed and actioned quickly. Responsibilities include:
● Verify new inbound leads and assess whether they align with Outsourced's ideal client profile.
● Review key qualification points such as company size, full-time hiring intent, geography alignment, and offshore suitability.
● Identify and filter out spam, bot submissions, or low-fit enquiries.
● Categorise leads accurately in HubSpot as verified or not verified.
● Conduct fast initial outreach to verified leads using an "always call first" approach.
● Follow up via phone, email, and LinkedIn where appropriate.
● Book Discovery Calls into the appropriate CPM calendar.
● Ensure all pre-call notes are captured clearly, including hiring intent, role requirements, timeline, pain points, and lead source.
● Maintain strong Speed-to-Lead discipline and ensure qualified leads are contacted quickly.
2. CPM Pipeline Management & Re-activation — 80% The primary focus of this role is to support assigned CPMs by keeping their pipeline warm, organised, and progressing. The CPR will be responsible for identifying stalled opportunities, re-engaging prospects, and creating structured follow-up activity to prevent pipeline leakage. Responsibilities include:
● Monitor assigned CPM pipelines daily to identify stagnant, inactive, or ageing deals.
● Review deals based on last activity date, stage, lead quality, proposal status, and likelihood of re-engagement.
● Build and manage structured re-activation workflows for:
○ Cold inbound leads
○ Previously qualified but unresponsive prospects
○ "Not now" prospects
○ Old proposals
○ Dormant discovery call opportunities
○ Deals that have gone quiet after pricing, proposal, or service agreement discussions
● Work closely with CPMs to prioritize high-value accounts and determine which leads require urgent follow-up.
● Re-engage prospects through tailored outreach across phone, email, and LinkedIn.
● Use context from previous conversations, proposals, role requirements, and objections to personalize re-activation messaging.
● Keep prospects warm by checking in at appropriate intervals and identifying changes in hiring timing, budget, business priorities, or offshore staffing needs.
● Help move deals forward by prompting next steps such as booking follow-up calls, confirming role requirements, revisiting pricing, or reconnecting with decision-makers.
● Maintain consistent follow-up discipline to ensure opportunities do not go stale.
● Track all re-activation activity, outcomes, and next steps in HubSpot.
● Provide CPMs with regular updates on which prospects have been re-engaged, which are showing renewed interest, and which should be deprioritized.
● Support pipeline hygiene by ensuring deal stages, notes, activity logs, and close dates are kept accurate and up to date.
● Identify trends in stalled deals, such as common objections, timing issues, pricing concerns, or ICP mismatches.
● Contribute insights that help improve follow-up strategy, lead quality, and sales conversion.
CPM Collaboration The CPR will operate as an extension of the assigned CPMs, not simply as an administrative support function. Responsibilities include:
● Hold regular weekly syncs with assigned CPMs.
● Align on priority accounts, urgent leads, target industries, and key follow-up actions.
● Escalate hot or re-engaged leads immediately.
● Adapt outreach tone and follow-up style based on each CPM's preferences.
● Provide visibility on pipeline health, re-activation activity, and lead movement.
● Help ensure CPM calendars are focused on high-quality, high-intent conversations.
HubSpot & Operational Excellence Responsibilities include:
● Maintain accurate CRM records across contacts, companies, deals, and activities.
● Ensure all calls, emails, notes, and next steps are logged correctly. ● Keep activation and re-activation fields updated.
● Monitor pipeline ageing and stale deal activity.
● Support reporting on Speed-to-Lead, Discovery Call Bookings, re-activation outcomes, and pipeline health.
● Maintain strong CRM hygiene and ensure data is reliable for sales reporting.
Key Skills & Experience The ideal candidate will have:
● Strong written and verbal communication skills.
● Confident phone presence and ability to engage prospects professionally.
● Strong organization and task management skills.
● Experience using a CRM, ideally HubSpot.
● Ability to manage multiple follow-up streams at once.
● Strong attention to detail and accurate data entry.
● Commercial awareness and ability to understand client hiring needs.
● Experience in sales support, SDR/BDR, lead generation, account management support, or pipeline management. ● Ability to work closely with sales stakeholders and prioritize effectively.
Success Metrics Success in this role will be measured by:
● Speed-to-Lead response time for verified inbound leads.
● Verified Lead to Discovery Call booking conversion.
● Number of dormant leads successfully re-activated.
● Reduction in stale or inactive pipeline.
● Quality and consistency of HubSpot activity logging.
● CPM feedback on pipeline support and handover quality.
● Number of re-activated leads progressing to follow-up calls, proposals, or active opportunities.
● Improvement in pipeline momentum and reduction in lead wastage.
What Great Looks Like A high-performing Client Partnership Representative: ● Keeps CPM pipelines clean, warm, and moving.
● Proactively identifies stalled opportunities before they go cold.
● Drives consistent re-activation activity. ● Helps CPMs focus on high-value client conversations.
● Reduces lead wastage and improves conversion opportunities.
● Communicates clearly, proactively, and commercially.
● Operates like a true sales partner, not just a task executor.
● Contributes directly to revenue acceleration and pipeline growth.
