Customer Care Specialist

Job Description

Job description:
  
Overview:
  
We’re looking for a highly organized and customer-focused Customer Care Team Member to join our dynamic sales support team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by supporting the sales process from quote to delivery.
  
This is a fast-paced position where no two days are the same—you’ll be tracking sales activity, preparing quotes, processing orders, and communicating with customers and internal teams. If you thrive in a busy environment and enjoy solving problems while delivering excellent service, we’d love to hear from you.
  
Key Responsibilities:

• Provide day-to-day support to the sales team
• Process project registrations and quotation requests accurately and in a timely manner
• Maintain and update customer information in the CRM system
• Process purchase orders and generate sales orders and invoices
• Communicate with dealers regarding order status, ETAs, and deliveries
• Monitor orders and proactively resolve issues
• Collaborate with team members and provide backup support as needed
• Assist with additional tasks and projects as assigned

Qualifications:

• 3+ years of experience in inside sales and/or sales support
• Experience working with CRM systems
• Strong communication and interpersonal skills (written and verbal)
• Excellent organizational and time management abilities
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• High level of accuracy and attention to detail
• A customer-first mindset with a proactive approach to problem-solving
• Ability to work both independently and collaboratively
• Proficiency in Microsoft Office and Microsoft 365
• Interest in technology is an asset
• Bilingualism (English/French)

Work Schedule:

• Homebased / Remote
• 9pm - 6am MNL

  
Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.