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Implementations Specialist

Implementations Specialist

Full Time Employee
Strong Support Team

Job Summary

Implementation Specialist Are you an empathetic communicator who thrives on structure, organization, and delivering white-glove customer experiences?

Job Description

Implementation Specialist Are you an empathetic communicator who thrives on structure, organization, and delivering white-glove customer experiences? We are looking for an Implementation Specialist to join our team at Outsourced and lead our new clients through their crucial onboarding journey!

Work Location & Setup
  • Location: Medellín, Colombia
  • Work Setup: Hybrid
 
About the Role

 As an Implementation Specialist, you will be the driving force behind the client's onboarding journey. For their first 90 days, you'll blend proactive communication, project management, and empathy to ensure a seamless, structured experience.


Your goal? To make sure every client feels confident, fully supported, and informed from day one!
Key Responsibilities
  • Client Onboarding & Communication: Serve as the main point of contact during the first 90 days. Keep clients informed and supported through proactive calls, emails, and meetings while building trusted stakeholder relationships.
  • Issue Resolution: Address client concerns with urgency and empathy, coordinating across internal teams (Recruitment, HR, Finance, Sales) for swift, transparent solutions.
  • Relationship & Handoff Management: Conduct regular check-ins to monitor satisfaction, identify growth opportunities, and ensure a smooth handoff to the Customer Success team post-90 days.
  • Reporting & Improvement: Translate client feedback into actionable insights to continuously refine and enhance our onboarding quality.
What We Are Looking For
  • Proven experience in client onboarding, account management, or customer implementation roles.
  • Strong project management skills with the ability to handle timelines and coordinate cross-functionally.
  • Exceptional verbal and written communication skills with a white-glove service mindset.
  • Strong problem-solving ability with high empathy and urgency.
 

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