Job Description
The Logistics Coordinator is responsible for monitoring and managing in-transit shipments to ensure on-time pickups and deliveries while maintaining proactive communication with carriers, customers, and internal teams. This role plays a critical part in identifying and resolving service issues, documenting shipment activity, and ensuring smooth overnight operations for the day shift transition.
Key Responsibilities
- Monitor all in-transit shipments and ensure accurate load tracking
- Track and trace loads to support on-time pickup and delivery performance
- Follow established workflows, processes, and account-specific procedures aligned with the day shift team
- Proactively identify delays, service failures, risks, and potential disruptions
- Provide timely shipment updates to customers upon request
- Monitor emails in real-time and respond promptly to carrier communications
- Escalate operational issues and concerns to the appropriate internal teams
- Ensure drivers are properly tracking and have received pickup numbers once tracking compliance is confirmed
- Manage customer and carrier expectations during delays or service interruptions
- Maintain accurate load notes, documentation, and prioritize active loads appropriately for handoff to the morning team
- Assist with recovery load processes, including:
- Posting recovery loads
- Pitching loads to carriers
- Vetting carrier qualifications and compliance
- Coordinate with management by submitting carrier information for final review and booking approval
Qualifications
- Previous experience in logistics, transportation, freight coordination, or supply chain operations preferred
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced, high-volume environment
- Detail-oriented with strong documentation skills
- Proficient in email communication and shipment tracking systems
- Ability to work independently during overnight operations
Additional Information:
- Homebased
- Must be willing to work on a shifting schedule and during weekends, 6am to 3pm / 11am to 8pm/ 12pm to 9pm
