If you don’t see the answer below, get in touch to talk with one of our Outsourced team building specialists .
Outsourcing involves hiring a 3rd party to provide services, instead of using the company’s in-house employees.
Offshoring is a type of outsourcing where the work is specifically delegated to a provider in another country, usually to reduce costs or access skilled talent.
Offshoring outsourcing involves hiring a 3rd party business overseas (like Outsourced) to provide services. With Outsourced you can save up to 75% compared to hiring locally.
The best country for offshore outsourcing depends on several factors including the type of role you need, your preferred time zone alignment, language requirements, and budget.
At Outsourced, we provide staff from six strategic locations: the Philippines, India, Colombia, Argentina, Vietnam, and Malaysia. Each country offers unique advantages based on talent availability, cost-efficiency, and cultural fit.
To help you decide which country is right for your team, we’ve created a detailed guide:
Best Outsourcing Countries for Business Expansion
We were founded in 2012 so have been operating for over 13 years now. Our Directors are from Australia and started the company with a focus on quality from day one.
Yes. All staff sign employment contracts that acknowledge their responsibility on data security and information confidentiality. We also cover this within our contract with the client. We are ISO 27001:2013 and ISO 9001:2015 certified
We dont believe in locking clients in. On the contrary, we believe in providing exceptional service so that clients WANT to stay for the long term. Our engagement simply renews month to month.
If you are ever not 100% satisfied with the performance of your staff you can simply provide us with notice to commence a Performance Improvement Plan (PIP). After the 30 day PIP if the staff have not improved they can be released.
Our support team organizes monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate. This helps ensure the investment you put into training your staff doesn’t go to waste with you losing them unexpectedly. Employee happiness, retention and productivity increases when we prioritize mental health and wellbeing by mixing work and play.
Yes. For office-based staff we utilize premium and dedicated internet services via Fiber Optic Facilities and a fully-redundant Gigabit Ethernet Network. We also have a secondary failover network to ensure the greatest uptime and performance of your staff.
Yes the staff work full time 5 days per week, 9 hours a day (with a 1 hour lunch and 2 x 15 mins break)
Yes, Outsourced provides fingerprint biometrics to accurately track timekeeping and attendance for staff payroll.
Yes. To reward clients who grow larger teams with us we provide a team discount on our Service Fee. The discount is applied to all staff in the team.
Yes. You can change from hybrid to home-based or upgrade to full-time dedicated office-based anytime with 30 days notice.
Invoice payment may be made in either USD, AUD, EURO, GBP, NZD, SGD or CAD and local payment options are available through nominated country banks that have no transfer fees. You can also pay via Credit Card (charges apply).
Yes. We have considered all sick and vacation leave as well as all regular and special holidays while calculating the fixed monthly rate. In the event the staff took more leave than allocated you would be credited based on the day rate.
In case of employment termination due to redundancy, staff are entitled to separation pay of one month’s pay for every year of service or one month pay, whichever is higher. Just like an insurance premium, Outsourced applies a Redundancy Pay Provision as part of the Monthly Staff Salary in order to cover redundancy events. In case of redundancy your staff will be paid this separation pay in full. In the event the provision is not sufficient to cover the full value of redundancy the Security Deposit will be used to cover the remaining pay to the staff.
On an ongoing basis, the rate charged in the Client’s chosen currency will continue to be converted from the staff member’s local currency. As a result, the rate charged each month in the Client’s currency will reflect changes in foreign exchange rates.
We equip every team member with a premium brand laptop, dual monitors, Windows 10 Pro with BitLocker, and a noise‑cancelling headset. All installations include business-grade operating systems and security applications.
If you would like to upgrade the standard equipment we will provide a custom quote depending on your requirements.
Yes. The one (1) month Security Deposit will be credited to the final invoice in the event you decide to cancel. The Security Deposit invoice requires payment receipt for an official job offer to be made.
Every 12 months, your dedicated staff will receive a salary review. Increases typically range from 2.5% to 10%, depending on performance or promotion. Any adjustment is reviewed and approved by you before it takes effect.
This fee is required to commence the recruitment process and helps to cover job posting, linkedin recruiter access, enterprise applicant tracking software, quality sourcing, candidate background checks, account creation, software setup and staff on-boarding.
We provide a job offer Service Level Agreement (SLA) of 10 working days for contact center/admin staff and 25 days for professional services staff. If we do not meet our SLA the setup fee will be 100% refunded on your request.
If the staff you select leave or do not meet your expectations within the first 12 months from their start date then you will not need to pay a setup fee for their replacement.
It is not mandatory, though it is the preference of many of our clients as a way to motivate their staff. Any incentives are paid directly to your staff and they receive the full amount that clears in our bank account after currency loss and bank fees (we do not take a cut). We can invoice this variable amount separately each month on-top of your Monthly Fee.
What we offer is commonly referred to as either staff outsourcing, offshore staffing, remote staffing, staff leasing, staff augmentation, or outstaffing. With our service, you can access full-time offshore professionals who are legally employed by Outsourced but managed by you day-to-day. Whether you need a dedicated team fully integrated with your business or want to augment your existing staff for specific projects, our service gives you control, flexibility, and seamless operational support tailored to your specific needs.
Outsourced is the legal employer of the staff we provide. We handle all employment contracts, payroll, government-mandated benefits, tax compliance, and HR administration in accordance with local labour laws in each country where we operate.
While you manage the day-to-day tasks and performance of your offshore team, we take care of the legal and administrative responsibilities, ensuring full compliance and minimising your risk. This structure allows you to build and manage your dedicated team without needing to establish a local entity.
Freelancer platforms like Upwork are designed for short-term, project-based work with independent contractors who are not dedicated to your business.
Outsourced provides full-time, dedicated staff who work exclusively for you. We handle recruitment, HR, payroll, and legal compliance so you can focus on managing your team and growing your business.
Most EORs are SaaS platforms focused solely on the legal employment layer. Outsourced includes EOR as part of our service, but we go much further. We also handle recruitment, facilities, equipment, IT support, HR, and staff retention programs, giving you a fully supported offshore staffing solution. You get everything from talent sourcing to ongoing team performance management, all under one roof. So while EOR is just one piece of the puzzle, Outsourced delivers the full picture.
We use a transparent salary + fixed service fee model. The total cost depends on the salary we negotiate with the candidate. You choose from shortlisted candidates based on skills and value. Most clients save up to 75% compared to hiring locally.
With over a decade of recruitment experience, we leverage our AI-enhanced sourcing, advanced applicant tracking system, and LinkedIn data insights to connect you with the top 1% of talent. As an award-winning and Great Place to Work-certified company, we also attract top-quality candidates who want to be part of our community.
Yes! At Outsourced, every team we build is custom-tailored to your exact needs, from sourcing talent with the right skills and cultural fit, to designing the work setup, equipment, and processes that align with your business. We handpick the top talent specifically for you, ensuring your offshore team is a seamless extension of your organisation, ready to drive results from day one.
Absolutely. Your staff are 100% dedicated to your business, they don’t work for anyone else. You manage them directly, set their tasks, track their performance, and integrate them into your systems, processes, and culture just like you would an in-house team. We simply handle recruitment, HR, payroll, and support so you can focus on results. Think of them as an extension of your team, just offshore.