If you don’t see the answer below, get in touch to talk with one of our Outsourced team building specialists .
Outsourcing involves hiring a 3rd party to provide services, instead of using the company’s in-house employees.
Offshoring involves relocating some of a company’s business processes or services overseas.
Offshoring outsourcing involves hiring a 3rd party business overseas (like Outsourced) to provide services. With Outsourced you can save up to 75% compared to hiring locally.
We were founded in 2012 so have been operating for over 10 years now. Our Directors are from Australia and started the company with a focus on quality from day one.
Yes. All staff sign employment contracts that acknowledge their responsibility on data security and information confidentiality. We also cover this within our contract with the client. We are ISO 27001:2013 and ISO 9001:2015 certified
We dont believe in locking clients in. On the contrary, we believe in providing exceptional service so that clients WANT to stay for the long term. Our engagement simply renews month to month.
If you are ever not 100% satisfied with the performance of your staff you can simply provide us with notice to commence a Performance Improvement Plan (PIP). After the 30 day PIP if the staff have not improved they can be released.
Our support team organizes monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate. This helps ensure the investment you put into training your staff doesn’t go to waste with you losing them unexpectedly. Employee happiness, retention and productivity increases when we prioritize mental health and wellbeing by mixing work and play.
Yes. For office-based staff we utilize premium and dedicated internet services via Fiber Optic Facilities and a fully-redundant Gigabit Ethernet Network. We also have a secondary failover network to ensure the greatest uptime and performance of your staff. Outsourced shall provide a high speed internet connection of up to 10 megabytes per second (10mbps) per person. Clients with teams can share bandwidth (e.g. a team of 10 could share 100mbps). Outsourced can provide additional mbps upon request at an additional agreed upon cost.
Yes the staff work full time 5 days per week, 9 hours a day (with a 1 hour lunch and 2 x 15 mins break)
Yes, Outsourced provides fingerprint biometrics to accurately track timekeeping and attendance for staff payroll.
Yes. To reward clients who grow larger teams with us we provide a team discount on our Service Fee. The discount is applied to all staff in the team.
Yes. You can change from hybrid to home-based or upgrade to full-time dedicated office-based anytime with 30 days notice.
Invoice payment may be made in either USD, AUD, EURO, GBP, NZD, SGD or CAD and local payment options are available through nominated country banks that have no transfer fees. You can also pay via Credit Card (charges apply).
Yes. We have considered all sick and vacation leave as well as all regular and special holidays while calculating the fixed monthly rate. In the event the staff took more leave than allocated you would be credited based on the day rate.
In case of employment termination due to redundancy, staff are entitled to separation pay of one month’s pay for every year of service or one month pay, whichever is higher. Just like an insurance premium, Outsourced applies a Redundancy Pay Provision as part of the Monthly Staff Salary in order to cover redundancy events. In case of redundancy your staff will be paid this separation pay in full. In the event the provision is not sufficient to cover the full value of redundancy the Security Deposit will be used to cover the remaining pay to the staff.
On an ongoing basis, the rate charged in the Client’s chosen currency will continue to be converted from the staff member’s local currency. As a result, the rate charged each month in the Client’s currency will reflect changes in foreign exchange rates.
We pride ourselves on the high quality of our standard equipment. If you would like to upgrade the standard equipment we will provide a custom quote depending on your requirements.
Yes. The one (1) month Security Deposit will be credited to the final invoice in the event you decide to cancel. The Security Deposit invoice requires payment receipt for an official job offer to be made.
Every 12 months the dedicated staff will receive an annual salary review which is typically an increase of 2.5% – 10% depending on performance or promotion. To assist retention there is a minimum annual increase of 2.5% on the staff salary. The Client will decide and approve any additional appropriate increase above this. We also review our service fee annually to consider inflation, currency fluctuations, and third party influences.
This fee is required to commence the recruitment process and helps to cover job posting, linkedin recruiter access, enterprise applicant tracking software, quality sourcing, candidate background checks, account creation, software setup and staff on-boarding.
We provide a job offer Service Level Agreement (SLA) of 10 working days for contact center/admin staff and 25 days for professional services staff. If we do not meet our SLA the setup fee will be 100% refunded on your request.
If the staff you select leave or do not meet your expectations within the first 12 months from their start date then you will not need to pay a setup fee for their replacement.
It is not mandatory, though it is the preference of many of our clients as a way to motivate their staff. Any incentives are paid directly to your staff and they receive the full amount that clears in our bank account after currency loss and bank fees (we do not take a cut). We can invoice this variable amount separately each month on-top of your Monthly Fee.
What we offer is commonly referred to as either staff outsourcing, offshore staffing, remote staffing, staff leasing, staff augmentation, or outstaffing. With our service, you can access full-time offshore professionals who are legally employed by Outsourced but managed by you day-to-day. Whether you need a dedicated team fully integrated with your business or want to augment your existing staff for specific projects, our service gives you control, flexibility, and seamless operational support tailored to your specific needs.