Outsourced is a leading CX & Contact Center Staff Outsourcing company providing offshore staffing services to some of the world’s leading organisations and brands.
At Outsourced, we provide highly trained contact center and CX professionals from six strategic global locations: the Philippines, India, Colombia, Vietnam, Argentina, and Malaysia. Each country offers unique advantages in customer experience delivery, enabling you to build scalable, multilingual support teams that enhance service quality, reduce response times, and increase customer satisfaction.
The Philippines has long been a top destination for customer service outsourcing. With a strong focus on empathy, professionalism, and cultural compatibility with Western markets, Filipino agents deliver high-quality voice and chat support. Their neutral accent, excellent communication skills, and 24/7 availability make the Philippines ideal for inbound support, technical helpdesk, and customer retention teams.
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India offers a large talent pool of tech-savvy support agents experienced in complex troubleshooting, CRM systems, and omnichannel customer engagement. Whether it’s email, voice, chat, or social media, Indian CX professionals provide scalable solutions and are ideal for tier 2/3 tech support, knowledge base management, and enterprise product assistance, often backed by strong analytics and reporting skills.
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Colombia is emerging as a top choice for US-based companies seeking bilingual (English-Spanish) support. Its time zone alignment with North America allows for real-time collaboration, making it a great choice for inbound and outbound support, retention campaigns, and CX strategy roles. Colombian agents bring a mix of professionalism, warmth, and adaptability.
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Vietnam is an ideal choice for businesses looking to scale chat, email, and social moderation teams cost-effectively. With a growing number of English-speaking professionals skilled in digital platforms, Vietnamese staff excel at online support, ticketing systems, and customer onboarding. Their disciplined work ethic and quick adaptability ensure smooth operations and high customer satisfaction.
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Argentina provides culturally aligned CX professionals who are fluent in English and Spanish. Their strong customer service orientation and familiarity with Western workflows make them a perfect fit for SaaS onboarding, account management, and escalation handling. Argentine teams are ideal for companies looking to enhance customer loyalty and retention with high-touch service.
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Malaysia is home to a multilingual workforce proficient in English, Malay, Mandarin, and more. It’s an excellent location for customer service roles in regulated industries like finance, healthcare, and telecommunications. Malaysian agents offer reliable and compliant support, ideal for APAC operations and global businesses requiring multilingual CX delivery.
View all the rolesWe help global organizations create high-performing offshore CX & Contact Center teams, employing the top 1% of talent, world-class infrastructure, and premium support.
