Outsourced is a leading CX & Contact Center Staff Outsourcing company providing offshore staffing services to some of the world’s leading organisations and brands.
At Outsourced, we provide highly trained contact center and CX professionals from six strategic global locations: the Philippines, India, Colombia, Vietnam, Argentina, and Malaysia. Each country offers unique advantages in customer experience delivery, enabling you to build scalable, multilingual support teams that enhance service quality, reduce response times, and increase customer satisfaction.
The Philippines has long been a top destination for customer service outsourcing. With a strong focus on empathy, professionalism, and cultural compatibility with Western markets, Filipino agents deliver high-quality voice and chat support. Their neutral accent, excellent communication skills, and 24/7 availability make the Philippines ideal for inbound support, technical helpdesk, and customer retention teams.
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India offers a large talent pool of tech-savvy support agents experienced in complex troubleshooting, CRM systems, and omnichannel customer engagement. Whether it’s email, voice, chat, or social media, Indian CX professionals provide scalable solutions and are ideal for tier 2/3 tech support, knowledge base management, and enterprise product assistance, often backed by strong analytics and reporting skills.
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Colombia is emerging as a top choice for US-based companies seeking bilingual (English-Spanish) support. Its time zone alignment with North America allows for real-time collaboration, making it a great choice for inbound and outbound support, retention campaigns, and CX strategy roles. Colombian agents bring a mix of professionalism, warmth, and adaptability.
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Vietnam is an ideal choice for businesses looking to scale chat, email, and social moderation teams cost-effectively. With a growing number of English-speaking professionals skilled in digital platforms, Vietnamese staff excel at online support, ticketing systems, and customer onboarding. Their disciplined work ethic and quick adaptability ensure smooth operations and high customer satisfaction.
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Argentina provides culturally aligned CX professionals who are fluent in English and Spanish. Their strong customer service orientation and familiarity with Western workflows make them a perfect fit for SaaS onboarding, account management, and escalation handling. Argentine teams are ideal for companies looking to enhance customer loyalty and retention with high-touch service.
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Malaysia is home to a multilingual workforce proficient in English, Malay, Mandarin, and more. It’s an excellent location for customer service roles in regulated industries like finance, healthcare, and telecommunications. Malaysian agents offer reliable and compliant support, ideal for APAC operations and global businesses requiring multilingual CX delivery.
View all the rolesWe help global organizations create high-performing offshore CX & Contact Center teams, employing the top 1% of talent, world-class infrastructure, and premium support.
"Outsourced has established itself not just as a staffing company, but as a comprehensive solutions provider"
Extremely professional
"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."
Exceeded my expectations
“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”
Incredibly helpful
"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."
Extension of our company
"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."
High quality
"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."
Great support team
“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”
Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.
