Colombia Ranks Among Top Offshore BPO Destinations in 2024 Confidence Index
Colombia has secured a top-five ranking in the Offshore BPO Confidence Index 2024, confirming its status as one of the most trusted and fast-growing outsourcing destinations in the world.
The report, developed by Cognitive Copy and Ryan Strategic Advisory, highlights Colombia’s strengths in multilingual talent, infrastructure, and commercial readiness. It’s a strong signal for companies looking to scale offshore without compromising on quality.
So what sets Colombia apart in today’s global outsourcing landscape? Let’s break down the key findings from the Offshore BPO Confidence Index 2024 and explore why Colombia continues to rise as a leader in CX and BPO delivery.
What is the Offshore BPO Confidence Index?
The Offshore BPO Confidence Index is a global report that gathers insights from 140 senior BPO leaders—including executives, country managers, and operations heads from 16 key offshore locations.
The report measures confidence across key factors that shape successful outsourcing, including:
Labor market capabilities (availability and quality of talent)
Infrastructure (IT, telecom, and commercial real estate)
Safety and security
Political and economic stability
Government support for outsourcing
Each location is scored based on executive sentiment, using a scale from “Zero Confidence” (<20%) to “Total Confidence” (100%).
Colombia secured 5th place overall in the 2024 index, with a strong confidence score of 84.9%, reinforcing its reputation as one of the most reliable and competitive BPO destinations globally.
Colombia’s strengths in the 2024 index
Versatile labor market (Score: 86.6%)
Colombia’s talent pool is recognized for its flexibility and wide-ranging CX capabilities.
High confidence in voice and non-voice customer support roles (94.3%).
Strong multilingual support in English, Spanish, Portuguese, and French.
Education system earns a high confidence of 82.9% for producing CX-ready graduates.
Thriving infrastructure (91.2%)
Colombia is well-equipped to support seamless BPO operations.
Fiber internet (91.4%) and mobile network coverage (88.6%)
Airports, accommodations, and business travel amenities (94.3%)
Strong lifestyle and leisure offerings for employee satisfaction (97.1%)
Competitive commercial property market (89.5%)
With cost-effective real estate options, Colombia supports scalability.
High confidence in office space availability and leasing (94.3%)
Tier-2 and Tier-3 cities offer untapped potential (82.9%)
Safety and security (85.1%)
Colombia is improving its public safety infrastructure for business.
Safe commuting for employees (85.7%)
Trust in local law enforcement and crime response (88.6%)
Emerging political stability (75.2%)
While challenges around corruption remain, the outlook is positive.
Confidence in democratic elections and foreign policy (82.9%)
Colombia ranks third among all indexed countries for Portuguese-speaking capability, boosting its appeal for multilingual CX delivery across Latin America and beyond.
Growing BPO ecosystem (81.3%)
Colombia is increasingly seen as a strategic market for BPO growth.
Full confidence in alignment with CX industry needs (100%)
High ratings for soft-landing support for new investors (93.3%)
Work visa accessibility and talent in non-metro areas
High confidence in ease of sourcing international work visas (88.6%)
Tier-2 location talent availability scored at 82.9%
A growing BPO sector
Colombia’s BPO industry now employs over 230,000 professionals, reflecting its growing importance in the global outsourcing market. Over the past six years, the sector has sustained a 6% average annual growth rate, driven by strong demand for customer experience, IT, and multilingual support services. This steady momentum highlights Colombia’s ability to scale with global business needs while maintaining quality and reliability.
Build your offshore team in Colombia with Outsourced
At Outsourced, we know that building the right team isn’t just about filling roles—it’s about finding people who truly fit your business. That’s why we help companies set up dedicated offshore teams in Colombia, tailored to their specific goals, workflows, and culture.
Whether you’re starting small or scaling fast, we make the process simple. From recruitment and onboarding to ongoing team support, we take care of the details so you can stay focused on growth.
We connect you with highly skilled Colombian professionals across multiple industries, including:
What sets us apart is our commitment to quality and alignment. We don’t just find qualified candidates—we match you with talent that fits your team’s way of working and contributes from day one.
If you’re looking to build a high-performing offshore team in Colombia, we’re here to help you do it right. Get in touch with us today, and let’s talk about what’s next for your business.
About Outsourced
Outsourced connects businesses with the top 1% of talent from the Philippines, Colombia, India, Vietnam, Malaysia, and Argentina. With more than a decade of experience, we support over 300 global clients by building scalable offshore teams that drive performance and sustainable growth.
Our workforce of 1,000+ professionals, backed by 100+ dedicated support staff, delivers tailored outsourcing solutions across IT, software development, engineering, digital design, marketing, finance, administration, and back-office operations. We blend cost efficiency with consistent quality to meet the evolving needs of modern businesses.
Discover how Outsourced can enhance your operational capabilities and set new standards of excellence for your business at https://outsourced.co/.
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