Let’s face it—sales is a grind. Between hunting down leads, qualifying them, scheduling calls, and following up, your sales team can easily get buried in busy work that keeps them from doing what they’re there to do: close deals.
That’s why more businesses are turning to offshore appointment setters. These behind-the-scenes pros handle outreach, lead filtering, and calendar coordination.
But here’s the thing: when it comes to appointment setting outsourcing, businesses shouldn’t just chase lower costs. You should also be looking for speed, flexibility, talent, and support—and this is where Outsourced comes in.
In this article, let’s break down what appointment setters do and how Outsourced can help you build a team of top-tier remote appointment setters.
An appointment setter is a sales support specialist who helps businesses schedule meetings between potential clients and the sales team. Think of them as the first point of contact in your sales strategy. Their main job is to reach out to prospects—usually via phone calls, emails, or social media—qualify their interest, and book appointments for further discussions or sales pitches.
At a high level, appointment setters play an important role in driving sales productivity, but their impact goes far beyond booking meetings.
Here’s a closer look at what they do:
They kick things off by reaching out—cold calls, emails, LinkedIn messages, you name it. Their job is to get your business in front of the right people and spark that initial interest.
Not every lead is worth pursuing. Appointment setters ask the right questions to gauge interest, understand pain points, and decide if a lead should be passed on to the sales team. They ensure your team focuses only on real opportunities.
Once a lead is qualified, the appointment setter’s next task is to lock in a time that works for both the prospect and the sales rep. This may sound simple, but coordinating calendars, confirming details, and ensuring everyone shows up requires professionalism and attention to detail.
Appointment setters do more than engage leads—they keep track of every interaction. They keep your CRM updated and organized, ensuring nothing slips through the cracks and your sales team has all the info they need.
If a lead doesn’t convert right away (which happens more often than not), appointment setters stay on their radar. They follow up, check in, and nurture the relationship until the timing’s right.
If you’re trying to keep your sales pipeline full without overloading your internal team, remote appointment setters can make a big difference.
Here’s why more businesses are choosing to hire offshore:
Offshore appointment setters cost significantly less than local hires. You can save up to 75% of your resources without compromising on skills or performance, a game-changer for startups and growing companies.
Sales pipelines are never static. You might need to double your outreach team one month and dial it back the next. Offshore teams make that easy, giving you the flexibility to grow or reduce your sales support without the usual long HR processes.
You’re no longer limited to your local job market. Offshore hiring opens the door to experienced professionals from around the world. Professionals who already know the tools, speak the language, and understand how to move leads through a sales funnel.
When your appointment setters are in different time zones, your lead generation efforts don’t stop when your office closes. Remote appointment setters provide round-the-clock coverage, helping you stay responsive, top-of-mind, and fully booked.
Prospecting, qualifying, following up—it’s all important, but it’s not the best use of your closers’ time. By offloading time-consuming tasks, your in-house team can zero in on strategy, customer relationships, and closing deals.
When hiring offshore appointment setters, it’s essential to focus on qualities that ensure they can effectively represent your business and drive results. Here are five key things to consider:
At Outsourced, we help businesses like yours build high-performing offshore teams quickly, reliably, and at scale. We connect you with the top 1% of talent from trusted markets like the Philippines, India, Malaysia, Vietnam, Colombia, and Argentina.
Here’s what sets Outsourced apart when it comes to appointment setting outsourcing:
With Outsourced as your staffing partner, you get to tap into a pool of skilled professionals across six countries. Here’s why appointment setters from these countries are a smart choice for your business:
The Philippines has long been a leader in the outsourcing industry, and for good reason. English is one of the country’s official languages, and most professionals speak it fluently with a neutral accent—ideal for Western-facing sales teams.
But it’s not just about language. Filipino appointment setters are known for their strong interpersonal skills, professionalism, and deep understanding of customer service. Many have years of experience working with U.S., U.K., and Australian companies, making them well-aligned culturally and operationally.
India brings scale, speed, and specialization to the table. With one of the largest English-speaking workforces in the world, India offers a vast pool of highly educated professionals with expertise in IT, SaaS, finance, and BPO. Indian appointment setters excel at high-volume outreach, CRM management, and data-driven strategies that keep your sales pipeline moving efficiently.
For businesses targeting Southeast Asia or requiring multilingual support, Malaysia is a strong choice. Its workforce speaks English, Malay, Mandarin, and Tamil—making it ideal for international outreach.
Malaysian professionals are well-educated, culturally adaptable, and bring a calm, thoughtful communication style that translates well in client-facing roles.
Vietnam is emerging as a rising force in the BPO and outsourcing space. The country’s young, educated workforce is eager, detail-oriented, and increasingly skilled in outbound sales and appointment setting.
While labor costs remain lower than in other regions, quality is not compromised. Vietnamese appointment setters are known for their strong work ethic, willingness to learn, and consistent delivery.
Colombia has emerged as a go-to destination for Spanish-speaking and bilingual sales support, especially for businesses in North and Latin America. One of Colombia’s major advantages is time zone alignment, allowing your offshore team to operate during U.S. business hours. This ensures real-time collaboration, quicker response times, and smoother hand-offs between your internal and offshore teams.
Argentina stands out for its highly innovative workforce, excellent English proficiency, and a business culture that mirrors much of Western Europe and North America.
Argentine appointment setters bring analytical thinking, strategic communication, and professionalism—ideal for B2B sales environments where the quality of conversation matters as much as volume.
Hiring remote appointment setters isn’t just about saving money—it’s a smart, flexible way to strengthen your sales process and keep your pipeline moving. Whether you’re reaching English-speaking markets, expanding into Southeast Asia, or building a presence in Latin America, we’ll help you build a team that’s aligned with your goals and ready to hit the ground running.
Ready to hire outsourced appointment setters? Contact us today and build a high-performing sales team that drives business success!
Outsourced connects businesses with the top 1% of talent from the Philippines, Colombia, India, Vietnam, Malaysia, and Argentina. With more than a decade of experience, we support over 300 global clients by building scalable offshore teams that drive performance and sustainable growth.
Our workforce of 1,000+ professionals, backed by 100+ dedicated support staff, delivers tailored outsourcing solutions across IT, software development, engineering, digital design, marketing, finance, administration, and back-office operations. We blend cost efficiency with consistent quality to meet the evolving needs of modern businesses.Discover how Outsourced can enhance your operational capabilities and set new standards of excellence for your business at https://outsourced.co/.
By clicking Learn more I agree to data privacy rules.
Extremely professional
"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."
Exceeded my expectations
“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”
Incredibly helpful
"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."
Extension of our company
"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."
High quality
"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."
Great support team
“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”
Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.
