If you’re looking to hire bilingual English–Mandarin support in Malaysia or outsource Mandarin-speaking customer service in Malaysia, Outsourced connects you with skilled professionals fluent in both English and Mandarin. Malaysian bilingual support agents deliver exceptional service across live chat, email, phone, and social platforms, bridging communication gaps in APAC and global markets.
Malaysia is rapidly becoming a premier destination for bilingual English–Mandarin support, underpinned by a booming BPO and contact center landscape. According to Grand View Research, Malaysia’s customer experience BPO market reached USD 5.08 billion in 2023 and is projected to more than double to USD 10.47 billion by 2030, representing a robust 10.9% CAGR from 2024 to 2030.
Malaysia is uniquely positioned as a multilingual nation with strong cultural and commercial ties across Southeast Asia and Greater China. Here’s why businesses worldwide choose Malaysian bilingual support staff:
Outsourced helps businesses hire a variety of bilingual support professionals in Malaysia, including:
Outsourcing bilingual support services to Malaysia offers operational flexibility and global reach. Key advantages include:
Here’s an overview of salary ranges for bilingual English–Mandarin support staff in Malaysia:
Salaries are influenced by skillset, industry, and location (e.g., Kuala Lumpur tends to offer higher rates). Here’s a breakdown based on current market data:
| Experience Level | RM/Month | USD Equivalent* | Notes |
|---|---|---|---|
| Junior (0–2 yrs) | RM 3,000–4,000 | USD 660–880 | Based on typical entry-level roles RM 3k–4.5k (ricebowl.my, reddit.com, jobstreet.com.my) |
| Intermediate (2–5 yrs) | RM 4,000–6,000 | USD 880–1,320 | Matches mid-level bilingual roles RM 4–6k |
| Senior (5+ yrs) | RM 7,000–10,000+ | USD 1,540–2,200+ | Senior/managerial roles, e.g., interpreter positions up to RM 7k |
Outsourced is a trusted provider of offshore staffing solutions, helping businesses build high-quality bilingual teams. Here’s why our clients choose us:
Hiring bilingual English–Mandarin support in Malaysia through Outsourced is simple:
If you’re ready to hire bilingual English–Mandarin support staff in Malaysia or outsource bilingual customer service in Malaysia, contact Outsourced today. Let us help you build a high-performance support team fluent in both English and Mandarin to serve your regional and global audience.
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Incredibly helpful
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Extension of our company
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High quality
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Great support team
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