How Outsourcing Is Transforming the Healthcare Industry

The healthcare industry is experiencing a paradigm shift driven by converging digitalisation, escalating cost pressures, and an increasing need for specialised expertise. Outsourcing has become a mission-critical strategy, providing healthcare organisations access to a global talent pool, optimised operational efficiency, and a powerful engine for innovation.

The  Journal of Medical Internet Research (JMIR) stated in its 2024 analysis report that the rise of virtual care has created a significant demand for remote healthcare professionals, necessitating innovative staffing solutions. It also emphasised that even after the COVID-19 pandemic abates, telemedicine will remain integral to healthcare delivery.

Furthermore, Gartner’s webinar about life sciences predictions for 2025 also highlights the crucial role of digital transformation in modern healthcare, noting that outsourcing can provide access to the specialised IT expertise needed to implement and manage complex healthcare systems. Gartner also remarks on the increasing importance of outsourcing in the healthcare sector, highlighting its potential to reshape healthcare delivery and management.

How Outsourcing Enhances Efficiency and Reduces Costs

One of the primary drivers for healthcare outsourcing is the significant cost savings it offers. By leveraging professionals in regions with lower salary and benefit structures, healthcare providers can substantially reduce their operational expenses by 20% or more in key roles.  

These cost reductions free up vital resources, enabling healthcare organisations to reinvest in areas that directly impact patient care, such as advanced medical equipment, innovative treatment programs, and enhanced staff training. 

Outsourcing also provides the flexibility to adjust staffing levels in response to patient volume fluctuations, optimising resource allocation, and minimising overhead. Beyond cost savings, outsourcing streamlines operations, freeing up valuable time and resources. This allows healthcare providers to focus on their core mission: delivering exceptional patient care.

The in-demand roles and destinations for healthcare outsourcing

The demand for specialised medical professionals continues to rise, making strategic outsourcing a critical component of healthcare workforce planning. Several key roles are currently in high demand, with specific regions emerging as prime destinations for outsourcing these services.

Key roles	Demand insight	Best locations to outsource
Telehealth physicians and nurses	Increased patient access, convenience, improved patient outcomes, enhanced provider efficiency, and a growing preference for virtual consultations.	Philippines: Strong nursing education, English proficiency, and real-time communication with Western countries. India: Vast pool of trained doctors and nurses, cost-effective telehealth services, and government support for telemedicine.
Remote mental health professionals	Rising  mental health awareness, reduced stigma, improved access to specialised care, and the flexibility of online therapy.	Philippines: Strong focus on mental health education, empathetic professionals, and strong communication skills. Argentina: Bilingual mental health professionals, growing telehealth adoption, and favourable time zone for U.S. clients.
Health information managers and medical coders	Shift to electronic health records (EHR), data-driven decision-making, regulatory requirements, and the need for data security.	India: Expertise in medical coding, strong IT infrastructure, and a thriving BPO sector. Vietnam: An emerging destination with a growing IT sector, competitive labour costs, and a focus on data privacy.
Clinical data analysts and healthcare data scientists	Growing reliance on data-driven decision-making in healthcare, with Gartner highlighting the role of data analytics in optimising patient outcomes.	Malaysia:Growing tech talent, government investment in technology, and a multilingual workforce. Colombia:Strong focus on data science education, improving IT infrastructure, and expanding the data science talent pool.
Telepharmacy and remote pharmacists	Expansion of telepharmacy and increased demand for remote medication management. The telepharmacy sector is projected to grow significantly by 2029. While North America has the largest market share, growth is expected in the Asia-Pacific region due to technological advancements.	India:Established pharmaceutical industry, trained pharmacists, and strong regulatory framework.  Philippines:Skilled pharmacists proficient in English, telehealth adoption, and growing telepharmacy sector.
Remote patient monitoring specialists	Increasing demand for chronic disease management and elderly care, with remote patient monitoring devices shaping future healthcare delivery.	Vietnam:Skilled professionals in remote monitoring technologies, government investment in digital infrastructure, and increasing wearable device adoption. Malaysia:Tech-savvy workforce, government support for digital economy, and strong healthcare system.
Healthcare IT support and EHR implementation specialists	With the rapid expansion of the EHR market, IT support and EHR specialists are essential for managing systems and ensuring HIPAA compliance. The global healthcare IT and EHR market, valued at USD 30 billion in 2023, is projected to exceed USD 46 billion by 2032, driving demand for skilled professionals.	Philippines:Strong IT and customer service background, English proficiency, and established BPO sector. India:Expertise in EHR implementation, large pool of IT professionals, and government support for digital health.

Benefits of outsourcing healthcare roles offshore

Healthcare organisations worldwide face mounting pressures; rising operational costs, a shortage of skilled professionals in certain specialties, and the imperative to adopt new technologies to improve patient care. Offshore outsourcing offers a strategic solution to these challenges by providing:

• Cost efficiency. Outsourcing helps healthcare providers reduce operational costs while maintaining high-quality care.
• Access to global talent. Outsourcing opens access to a wider talent pool, providing healthcare organisations with specialised professionals that may not be readily available locally.
• Scalability. Offshore staffing allows healthcare organisations to scale their teams quickly and efficiently based on fluctuating patient demands.

Achieving efficiency and excellence through outsourcing

Integrating offshore talent is transforming how healthcare organisations optimise operations, enhance patient care, and navigate a rapidly evolving industry. Healthcare providers enhance efficiency, reduce costs, and free up internal resources for strategic initiatives by assessing their needs, selecting the right outsourcing partners, and implementing strong management strategies.

As the industry continues to evolve, embracing this strategic approach will be crucial for organisations seeking to remain competitive, deliver exceptional care, and ultimately thrive in the dynamic world of healthcare.

Take the first step toward building a high-performing offshore healthcare team. Contact us today and let our experts help you find the right talent to optimise operations, reduce costs, and enhance patient care.

About Outsourced

With over 10 years of experience, Outsourced is a leading provider of offshore staffing solutions, partnering with more than 250 clients worldwide. Our dedicated team of over 1,000 employees, supported by a staff of more than 100, focuses on creating long-term partnerships. 

We offer customised, cost-effective, and high-quality outsourcing solutions tailored to specific client needs across diverse industries, from IT and engineering to creative and administrative roles.

Outsourced is more than a service provider; we are a trusted partner committed to driving sustainable growth and innovation. Learn how Outsourced can improve your operations and elevate your business at https://outsourced.co/.