Job Description
About Us:Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
Responsibilities - Patient Onboarding & Support
- Call new patients to confirm device receipt, assist with setup (e.g., blood pressure cuffs, glucometers, scales).
- Provide initial orientation on how to use the medical devices and platforms
- Ongoing Patient Engagement
- Make scheduled follow-up calls, SMS, or video check-ins to ensure patients are using devices correctly.
- Remind patients of required daily/weekly readings to meet RPM compliance (≥16 days of readings per month).
- Record and document "interactive communication" for audit compliance.
- Case Management Support
- Escalate abnormal readings (e.g., high BP, low SpO₂) to supervising RNs.
- Log patient-reported symptoms, device issues, or care questions in the EHR.
- Follow approved scripts and care pathways for common troubleshooting.
- Administrative Tasks
- Accurately record time spent per patient interaction for CPT billing compliance.
- Ensure HIPAA-compliant handling of Protected Health Information (PHI).
- Participate in daily/weekly check-ins with shift manager.
Qualifications - Graduate of a recognized Medical Assistant or related healthcare training program.
- 1+ years of clinical or telehealth experience preferred.
- Strong Chinese communication skills (spoken and written).
- Comfortable with telephony, video calls, and digital documentation systems.
- Familiarity with U.S. healthcare workflows (RPM/CCM experience a plus).
- Reliable internet connection and quiet work environment.
Key Skills - Patient communication and empathy
- Device troubleshooting (basic digital health devices)
- Data entry and documentation accuracy
- Escalation judgment (knowing when to involve RN/MD)
Work Schedule - 9:00 PM - 5:00 AM Manila Time
Work Location: - Home-based
- Should have a strong internet connection (minimum of 20 MBPS)
- Should have own laptop/pc (minimum of i5 8GB)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
