Job Description
Company DescriptionOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
The Client
One of Australia’s leading lifestyle retailers, offering exceptional furniture and homewares that enhance the Australian way of life. With over 35 years of experience, they are renowned for their great design, style, and customer experience. Committed to delivering a world-class customer journey, they fosters a culture of high performance, job satisfaction, and career opportunities.
The RoleThe IT Network & Infrastructure Administrator is responsible for the day-to-day management, maintenance, and optimization of our IT network and infrastructure. This includes a strong focus on SD-WAN, LAN, Microsoft Azure, Intune, and security compliance. The role ensures the reliability, performance, and scalability of systems that underpin core business operations, while supporting strategic IT initiatives and delivering exceptional service to internal stakeholders.
Key Accountabilities
Azure Administration - Manage, monitor, and optimize Azure resources and services.
- Design and implement scalable Azure-based solutions aligned with business needs.
- Ensure security, compliance, and governance across the Azure environment.
- Respond to user queries in accordance with defined SLAs.
- Analyze and optimize Azure cost structures and performance metrics.
Network & Infrastructure Management - Administer and maintain Azure, VPN, SD-WAN and LAN environments, ensuring high availability and performance.
- Monitor network traffic, identify bottlenecks, and implement corrective actions.
- Collaborate with vendors and service providers to resolve connectivity issues.
- Support VPN, firewall, and routing configurations as needed.
General IT Administration - Manage IT service tickets and provide timely resolution.
- Maintain hybrid infrastructure (on-premises and cloud) including servers, storage, and endpoints.
- Perform routine system updates, patching, backups, and disaster recovery testing.
- Monitor system health and proactively address performance issues.
- Provide Tier 2/3 technical support to end-users and escalate as necessary.
Security and Compliance - Implement and manage cybersecurity controls including endpoint protection, identity management, and threat detection.
- Conduct regular audits, vulnerability assessments, and remediation activities.
- Ensure alignment with ISO standards, data protection laws, and internal security policies.
Documentation and Reporting - Maintain comprehensive documentation of network architecture, configurations, and procedures.
- Generate reports on system performance, incidents, and compliance status.
- Provide insights and recommendations for infrastructure improvements and upgrades.
Experience - Minimum of 3-5 years of experience in IT systems administration.
- Proven experience with Microsoft Azure.
- Experience managing SD-WAN and LAN infrastructure in a multi-site enterprise.
Skills - Strong knowledge of Azure services, architecture, and cost management.
- Solid understanding of SD-WAN, LAN, VPN, and firewall technologies.
- Excellent problem-solving and analytical skills.
- Strong grasp of IT security principles and compliance frameworks.
- Effective communication and stakeholder engagement skills.
Competencies Behavioral - Safety: Promotes a culture of safety and risk awareness.
- Communication: Communicates clearly and proactively across teams.
- Customer Focus: Anticipates and responds to internal customer needs.
- Commerciality: Understands the impact of IT decisions on business outcomes.
- Results Oriented: Focused on delivering measurable improvements.
- Solution Focused: Applies structured thinking to resolve complex issues.
Personal Attributes - Detail-oriented and organized with strong documentation habits.
- Self-motivated and capable of working independently or in a team.
- Analytical thinker with a proactive approach to problem-solving.
- Able to manage multiple priorities in a dynamic environment.
Work Schedule: - Monday- Friday 7am-4pm PH time PH Time
Work Location: - Home-based, with the possibility of hybrid work when the team grows.
- Equipment is provided
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
