Job Description
About Us:Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
About the client (AU) We are a team of experts across a range of IT systems from back-end infrastructure to front end application support. Our team focus on building and supporting stable networks and systems that aligns with your business strategy and direction. Our Managed IT Services encompasses a broad range of critical IT services to enhance how organisations leverage support and enables progressive growth through ongoing engagement, structured IT Management, innovation and Cyber Security Protection. Our Managed IT Services are more than just ongoing support, they redefine how organisations should be supported.
Job Summary Responsible for manning the phones and providing First Level Support to all clients who call the support line for IT assistance. Will attempt to resolve all issues over the phone, through Remote Support tools or escalate to the Second Level Support Team in the event a solution cannot be applied at first level.
Duties/Responsibilities: - Responding to IT support requests over the phone, via ticketing system as the first point of contact.
- Escalating advanced IT support cases.
- Ensure all tickets and calls are attended to in a timely manner.
- Accurately log and triage helpdesk support tickets.
- Setting up accounts for new users
- Administration of users
- Perform basic hardware/software troubleshooting.
- Escalating advanced IT support cases.
- Maintaining IT documentation including network and user details.
- Documenting records of actions taken.
- Remote support to users.
Work Experience - Customer Service
- Active directory and exchange administration
- Windows 10 up to the latest version and MS Office 365 Administration
- Basic problem solving
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Excellent verbal and written communication
- Organised and able to meet deadlines
Work Schedule: - Monday to Friday (9AM-6PM; Manila Time)
Work Setup (Onsite) By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
