Human Resource Specialist - Labor Relations (Hybrid for Pampanga or Cebu office)

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

JOB SUMMARY:
The Human Resource Specialist will be responsible in assisting the team in the Labor Relation matters such as but not limited to: preparation, sending, and monitoring of the Notice to Explain (NTE) and Notice of Corrective Action (NCA).

DUTIES & RESPONSIBILITIES:
● Facilitate the preparation, discussion, sending, and monitoring of Notice to Explain (NTE) and Notice of Corrective Action (NCA).
● Ensure all notices are accurately documented, delivered promptly, and comply with company policies and legal requirements.
● Preparing and serving documentary requirements for the Performance Improvement Plan, Show-Cause Memo, and Termination Notice.
● Assist in serving and mailing Demand Letters and Return to Word Orders.
● Provide accurate and thorough documentation and representation to protect the company’s interests.
● Serve as the point of contact for employee relations, conduct, and/or compliance concerns.
● Provide guidance and support to employees regarding company policies and procedures.
● Conduct interviews with employees to gather information necessary for resolving concerns.
● Document findings and maintain confidentiality throughout the process.
● Assess complaints' nature and severity, then either provide coaching resources or conduct an investigation.
● Partner with Legal, People and Culture, managers, and other key stakeholders to ensure investigations are thorough, impartial, and timely.
● Ensure investigation recommendations align with company policies and practices and provide guidance to management on their implementation.
● Review performance feedback for consistency and completeness before delivery and provide coaching to Team Leads on delivering effective feedback.

REPORTS/Other Tasks:
● Assists in communicating/resolving employee concerns through email/chat/call as needed.

QUALIFICATIONS:
Education:
● Bachelor’s degree in relevant field. A degree in Human Resources or Psychology major.

Experience:
● At least 4 to 5 years of experience as an HR practitioner.

Skills & Competencies:
● Strong communication skills, solid organizational skills and the ability to work independently.
● Previous experience in creating strategies/ideas from the conceptual stage through the implementation and the execution.
● Strong technical and analytical skills, problem solving and resolution skills.
● Ability to effectively communicate and manage tasks is required.
● Patient and passionate.
● Organized with online and physical files.
 
Work Schedule
1PM to 10PM PH Time

Work Location
Hybrid, Either Pampanga or Cebu Office
Willing to work onsite at least 2-3x per week

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.