Job Description
About Us: Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Overview: As a Coordination Specialist, you'll be an integral part of the team, working alongside client’s advocates to manage and execute care coordination tasks. This role involves direct communication with various stakeholders in a patient's healthcare journey, including insurance companies, clinics, hospitals, and community organizations
Key responsibilities include: - Collaborating with client’s advocates to ensure efficient resolution of patient needs.
- Engaging in telephonic communication with stakeholders to facilitate various tasks.
- Diligently documenting and tracking tasks using Salesforce CRM.
- Effectively self-managing your caseload to guarantee timely completion of tasks.
Requirements: - High proficiency in English, both spoken and written.
- Exceptional professional communication skills.
- Familiarity with healthcare administrative terminology.
- Experience in customer service (call support, counseling, coaching, billing support, etc.).
- Detail-oriented with a focus on delivering high-quality work.
- Commitment to meeting deadlines and upholding promises to colleagues.
Preferred Experience: - Prior experience in care coordination, management, or social work.
- Knowledge of medical terminology.
- Proficiency in Salesforce CRM.
Work Schedule: 9:00 PM - 6:00 AM (Manila time)
Work Setup: Office-based
Work Location: 2nd floor, Lexmark Plaza 3, Cardinal Rosales Ave. Cor Samar Loop, Cebu Business Park, 6000, Cebu City, Philippines
