Solutions Specialist

Job Description

Company Description
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.



As a Solutions Specialist, you will work closely with installed clients, ensure system stability, and work to improve the overall customer experience through the system and ticketing.
Additionally, you will act as a voice of the customer, translating customer feedback to shape the product roadmap.
  

• Manage and utilize ticketing software
  • o Own tickets and empower customers with solutions, advice, and/or resolutions
• Configuration, testing, and issue resolution
• Provide phone support
• Become a product expert
  • o Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
• Foster client product knowledge
• Work with product team on client enhancements and roadmap adoption
• Occasional weekend on call due to peak session or team availability constraints

  
What You’ll Need   

• 3+ years of experience in software support or implementation
• Experience using ticketing software
• Experience working with Enterprise Application Software
• Supply Chain industry knowledge
• Experience troubleshooting software
• Ability to handle multiple tickets and prioritize accordingly
• Creative problem solver
• Excellent written communication and task management skills
• Enthusiastic and positive attitude
• Ability to work and collaborate with team members both technically and functionally in nature
• Self-motivated and hungry to learn

Must be willing to work on Shifting schedule including graveyard
Must be willing to work on weekends (week days off)
Must have reliable internet connection at home
Must be willing to work in Muntinlupa City during the training period
Must be comfortable working Homebased after Training




By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.