Job Description
Company DescriptionOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
Job Description: - Provide professional end-user technical support to a wide client base via phone and email diagnostics and troubleshooting
- Determine the best solution based on the issue and details provided by customers
- Advise users on the methods, steps, and actions needed to resolve and avoid future issues, and provide documentation as needed
- Maintain awareness of the time frame for escalating unresolved issues to the next level of support personnel
- Take a proactive approach with all communications; provide timely follow-ups and status updates to clients as well as internal teammates
- Submit all client case entries to Dynamics 365 throughout the month to ensure proper billing
- Grow documentation management of applications, software, solutions, and overall general procedures; collaborate with other team members to identify and suggest possible procedural improvements.
Supported technologies: - Citrix Virtual Desktops and Applications access
- Microsoft Windows OS and Office Applications support
- MS Intune EPM MS Intune / Endpoint Management
- Barracuda Advanced Email Security
- SonicWALL Endpoint Detection and Response
- Duo Multi-Factor Authentication
- Myota Secure Cloud-Based File Repository and Sharing
- Atakama Secure Enterprise Internet Browser
- Qualys Vulnerability and Patch Management
- VEEAM Endpoint Cloud and Data Backup
- Printix Cloud Print Server
- TeamsPro KeePass Pro Password Manager
- Syncro Agents Server Endpoints and Network Monitoring
- Logmein GoToAssist Remote Control
Must be willing to work Monday to Friday 9pm - 6am Manila Time Must be comfortable working Homebased Must have reliable internet connection at home By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
