Job Description
About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Responsibilities: - Answering incoming guest calls in a timely manner.
- Rapidly and accurately enter reservations into systems accordingly.
- Process payments (deposits & refunds) per hotel policies.
- Answer inquiries pertaining to the hotel services, shopping and dining, entertainment, and travel directions.
- Learn a variety of hotels and accommodation types and actively sell the best fit for optimal guest satisfaction.
- Keep accurate records of room availability and rates.
- Properly refer & transfer Group sales inquiries
- Check and answer any emails on the reservations and forward emails to proper managers.
- Manage booking.com and Expedia guest messages/Q&A (and other booking channels as needed).
- Reconcile booking.com and Expedia records (and other booking channels as needed).
Qualifications: - Ability to learn & master multiple software systems as required (with preference to Opera/Opera Cloud PMS).
- Good working knowledge of Microsoft products (Excel, Word, SharePoint)
- Good telephone etiquette.
- Have a pleasant, friendly, and helpful manner.
- Excellent communication and organization skills.
- Ability to speak, read and write effectively in English.
- Ability to handle multiple tasks concurrently.
- Ability to quickly analyze availability (puzzle format) in the system and offer booking solutions to inquiring guests.
- Willing to help/mentor other team members.
- Someone who cares to provide meaningful feedback to help the organization improve.
Work Location: - Eastwood Site (18th Floor, Citibank Square, Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila)
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
