Job Description
Company Description
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
Key Responsibilities:
- Assist customers with implementing Company's Services, with a specific emphasis on DMARC Analyzer thru regular scheduled meetings
- Provide adhoc support for local and global inbound onboarding queries
- Escalation and tracking of issues raised with the Company's Engineering Support team
- Recognize upsell opportunities for additional products and services
- Engage with cross functional teams to meet customer’s needs
- Form part of customer’s culture of constant improvement by providing critical thought on process, policy and product enhancements
- Provide a stellar first impression for customers
Essential Skills and Experience:
- Experience with general IT administration and support of Microsoft Exchange, M365, Google G-Suite and other Enterprise messaging platforms.
- Comfortable with developing project documentation using MS Office products such as Word, PowerPoint, Excel, and Visio as well as Smartsheets
- Understanding of concepts such as DNS and Mail Flow
- Demonstrated ability in customer-facing positions, preferably as a Professional Services Consultant or similar roles
- Strong analytical skills regarding technical and project management issues
- Excellent communications and interpersonal skills, including ability to interact and communicate with all levels of personnel, internally and externally, including C-level staff
Qualifications:
- MCSE or equivalent is a plus however not essential
- Project Management and/or Customer Success qualifications are a plus however not essential
Must be willing to work Mon-Fri 10pm - 7am Manila Time (shifting schedule)Must be comfortable working Homebased but open to work in the office for special occasionsMust have reliable internet connection at home By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
