Job Description
About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Responsible for manning the phones and providing First Level Support to all clients who call the support line for IT assistance. Will attempt to resolve all issues over the phone, through Remote Support tools or escalate to the Second Level Support Team in the event a solution cannot be applied at first level.
- Responding to IT support requests over the phone
- Escalating advanced IT support cases.
- Ensure all tickets and calls are attended
- Accurately log and triage helpdesk support ticket
- Setting up accounts for new users
- Administration of users
- Perform basic hardware/software troubleshooting
- Escalating advanced IT support cases.
- Maintaining IT documentation including network
- Documenting records of actions taken.
- Remote support to users.
WORK EXPERIENCE REQUIREMENTS - Customer Service
- Active directory and exchange administration
- Basic problem solving
Skills: - Intermediate to advanced Microsoft Office skills
- Excellent verbal and written communication
- Organised and able to meet deadlines
Performance Goals: • Actively follow up on tickets to ensure no tickets
• High first-time resolution closure rate.
• Ensure tickets are responded to in a timely manner
• Deal with clients, suppliers and other employees
Must be willing to work Monday to Friday 7 am - 4 pm Manila Time Must be willing to work in Eastwood office from Day 1 Must be willing to work in shifting schedule if necessary By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
