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Reservations outsourcing in Colombia
Managing high-volume booking requests and guest inquiries is something you need to focus on if you truly want your hospitality or travel business to maintain high occupancy and revenue. Hiring and training an internal team of Reservations Agents or using local temporary agencies can be incredibly costly, and it may take a significant amount of time before they are fully proficient in your specific Property Management Systems (PMS) or Global Distribution Systems (GDS). Luckily, an incredibly effective and cost-saving option is to hire dedicated reservations executives offshore in Colombia. It’s time to consider Reservations Outsourcing Services with Outsourced Colombia.
At Outsourced, we have experience hiring Reservations Agents who join your team (remotely) and, using their professional and sales-oriented perspective, manage your booking inquiries and deliver results. At a fraction of the cost of hiring internal staff, your offshore team can handle your reservation queues day in and day out, and free up your time so you can focus on high-level strategy and growing your business.
We can hire experienced Reservations Agents who will transform your occupancy goals into a viable booking strategy which they will then implement. With specialists in luxury travel, hotel bookings, car rentals, and tour scheduling, they can create a seamless reservation experience across every channel that works together to help your business flourish.
Whether you need a home-based remote Reservations Agent or a team of office-based booking specialists, look no further than Outsourced.
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Hire dedicated offshore Reservations Agents and save up to 75% on local hiring costs
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We have experience hiring for various Hospitality and Travel Support roles in Colombia such as:
- Reservations Agent
- Central Reservations Office (CRO) Specialist
- Booking Coordinator
- Travel Consultant
- Group Reservations Coordinator
- Revenue Management Assistant
- Guest Services Representative
- Corporate Travel Counselor
- Ticketing Specialist
- Luxury Travel Concierge
- Holiday Planner
- Customer Service & Reservations Associate
- Many more…
Your Reservations Agent orchestrates the guest’s first connection with the property and maximizes revenue potential, ensuring a seamless booking journey through Inventory and Rate Management, Personalized Guest Consultations, Inquiry Handling and Lead Conversion, Cross-Departmental Coordination, CRM Data Integrity, Upselling and Ancillary Revenue Optimization, Policy Compliance and Quality Assurance, and all additional communication expertise required to maintain a high-occupancy, high-service hospitality environment.
Hire AI-Augmented Reservations Agents in Colombia
At Outsourced, we recruit high-performing Reservations Agents in Colombia who are skilled in leveraging AI and booking automation tools to drive better conversion rates and faster guest responses. These professionals are experienced with platforms like Cloudbeds or Mews for automated property management; Zendesk AI for intelligent guest inquiry routing; and Revinate for AI-driven guest data analysis and personalized upsell recommendations.
In Colombia, hiring a Reservations Agent offers significant cost benefits due to competitive labor rates and access to a professional workforce with deep roots in the tourism and service industries. This arrangement also provides a significant Nearshore advantage for North American hospitality brands, ensuring real-time booking support within the same time zones. Your offshore Reservations Agent can assist with your Inbound Booking Inquiries, Itinerary Planning, Upselling and Cross-selling, Payment Processing, Cancellation Management, and Guest Database Maintenance, and any other reservation roles your business requires.
Why hire a Reservations Agent at Outsourced?
Outsource your Reservations Agent in Colombia and access superior talent.
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Hire the best
Find qualified staff in the top 1% of Reservations Agents talent in Colombia.
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Retain your staff
Secure engaged and productive Reservations Agents at a certified Great Place To Work.
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Remain secure
Ensure company data stays protected with ISO-certified data management practices.
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"Outsourced has established itself not just as a staffing company, but as a comprehensive solutions provider"
How It Works
Outsource dedicated Reservations Agents in 4 steps
Whether you need a dedicated, home-based Reservations Agents to manage your daily operations or a full team of office-based hospitality and travel experts, look no further than Outsourced.
- 1
You provide us with a job description
Just tell us what you need
- 2
We recruit talented professionals
Only the best. Quality assured
- 3
Your dedicated staff report to you daily
Full time remote or office-based
- 4
We manage the operations
And ensure quality standards
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Frequently asked questions
Hiring an outsourced Reservations Agent is easier than you think. Didn’t find the answer you were looking for? Contact us.
How do I hire a Reservations Agent with Outsourced?
Hiring a Reservations Agent through Outsourced is simple and transparent. First, we define your specific requirements, including proficiency in Property Management Systems (PMS), multilingual capabilities, and sales-driven communication skills. Our recruitment team then sources the top 1% of talent from our extensive network of hospitality and travel specialists. After conducting rigorous customer service assessments and conversion-rate testing, we shortlist the most qualified candidates for your review. Once you select your agent, we handle all HR, IT, facilities, and legal compliance so they can work as a dedicated, full-time extension of your revenue team.
How much does it cost to hire a Reservations Agent?
The cost of hiring a Reservations Agent depends on factors like industry specialization (e.g., Luxury Hotels, Short-term Rentals, or Airlines), software expertise, and seniority. At Outsourced, our pricing is fully transparent: one fixed monthly invoice covers the staff salary and our comprehensive service fee—including recruitment, HR, payroll, IT support, and high-spec facilities. This model allows you to hire top-tier sales and guest relations talent at up to 75% less than local costs, while maintaining full control over your booking policies and guest experience standards.
Try our team builder calculator.
Why hire a Reservations Agent through Outsourced?
Outsourced provides access to highly skilled Reservations Agents backed by ISO-certified systems, premium facilities, and an award-winning culture. Unlike freelance platforms, we provide dedicated full-time employees who integrate seamlessly into your front-office or central reservations operations. With 98% staff retention and a global client base across APAC, North America, and Europe, we are trusted by hundreds of companies to build high-performing teams that ensure your occupancy goals are met and guest inquiries are handled with premium care.
How quickly can I hire a Reservations Agent?
Through Outsourced, you can typically hire a Reservations Agent in 2 to 4 weeks (plus notice period), depending on the complexity of your requirements and candidate availability. Our recruitment team moves fast, sourcing and shortlisting top hospitality specialists so you can begin interviewing within days. Once you select a hire, we handle all onboarding, IT setup, and compliance, ensuring they start managing inventory, converting leads, and driving ancillary revenue as quickly as possible.
Talk to us about hiring a reservations agent in Colombia
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